Nithesh Vattappalli
Kasaragod
Summary
Dynamic hospitality professional with extensive experience at Sofitel Jumeirah Beach Hotel, excelling in team leadership and customer service. Proven track record in enhancing beverage sales through innovative menu design and effective staff training. Skilled in inventory management and performance monitoring, fostering a collaborative environment that drives success. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Th8 palm vignette collection
dubai
10.2024 - 08.2025
- Assisted in managing daily restaurant operations and staff supervision.
- Coordinated employee schedules to ensure adequate staffing levels.
- Trained new staff on customer service standards and operational procedures.
- Implemented inventory management practices to maintain supply levels.
- Collaborated with kitchen staff to streamline food preparation processes.
- Addressed customer inquiries and resolved complaints promptly and effectively.
- Created weekly work schedules for all restaurant personnel.
- Monitored customer service standards and took corrective action when needed.
Supervisor
Sofitel Jumeirah Beach Hotel
Dubai
01.2018 - 09.2024
- Oversee bar operations, leading a team of bartenders to deliver high-quality service in a luxury hotel environment.
- Design and implement creative cocktail menus that reflect seasonal trends, increasing beverage sales.
- Train and mentor new bartenders on mixology techniques and customer service standards, fostering a collaborative team atmosphere.
- Maintain strict inventory control, ensuring the availability of premium spirits and cocktail ingredients while minimizing waste.
- Supervised daily operations to ensure team productivity and efficiency.
Bartender
Habtoor Grand Autograph Collection Hotel
Dubai
01.2014 - 12.2017
- Delivered outstanding service to guests by preparing and serving beverages in a timely manner.
- Developed a strong knowledge of the beverage menu, providing recommendations and creating an engaging customer experience.
- Participated in training programs to enhance bar tending skills and product knowledge, contributing to personal and team growth.
Waiter
Habtoor Grand Autograph Collection Hotel
Dubai
01.2012 - 01.2014
- Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers.
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business.
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers.
- Cross-trained in other restaurant roles to ensure smooth operations when needed.
Education
hotel management -
continental institute of hotel management
Kannur03.2010
Kerala higher secondary level -
03.2008
Wset level 1 in wines -
MMI wine academy
Skills
- Time management
- Teamwork
- Leadership
- Communication skills
- Microsoft Excel
- Microsoft Office
- Bar and beverage store handling
- Inventory management
- Staff supervision
- Employee training
- Quality assurance
- Customer service
- Performance monitoring
Accomplishments
- Bartender of the Year 2024, Caterer Award Middle East
- Bartender of the Year 2023, Accor Middle East Hotels
Hobbies and Interests
- Cricket
- Reading
Personal Information
Title: Supervisor
Timeline
Assistant Manager
Th8 palm vignette collection
10.2024 - 08.2025
Supervisor
Sofitel Jumeirah Beach Hotel
01.2018 - 09.2024
Bartender
Habtoor Grand Autograph Collection Hotel
01.2014 - 12.2017
Waiter
Habtoor Grand Autograph Collection Hotel
01.2012 - 01.2014
hotel management -
continental institute of hotel management
Kerala higher secondary level -
Wset level 1 in wines -
MMI wine academy