Nithin Appachan
Bengaluru
Summary
Results-driven business leader with 13+ years of experience in Product Management, Operations Excellence, and Quality Assurance across e-commerce, Fintech, and Fitness industries. Proven track record of launching AI-powered platforms, scaling operations across 200+ locations, and implementing ISO standards. Expert in cross-functional leadership, process optimization, and driving revenue growth through innovative technology solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director - Product & Operations
Mathmind Labs
04.2021 - Current
- Directed end-to-end product lifecycle for AlphaNumeriQ.ai, scaling from concept to 10,000+ active traders with ₹2.5Cr+ monthly trading volume across web and mobile platforms
- Integrated 30+ AI-based indicators and 150+ traditional technical indicators, processing 5M+ data points daily with 98% uptime
- Delivered 100,000+ accurate backtests with 250ms average response time, supporting algorithmic strategies worth ₹500Cr+ in virtual portfolios
- Achieved 95% user retention rate and 4.8/5.0 user satisfaction score through seamless no-code algorithm creation and real-time analytics
- Generated ₹1.8Cr ARR through strategic launch initiatives including promotional trials, converting 68% of trial users to paid subscriptions
Project Manager
Curefit
01.2020 - 03.2021
- Oversaw quality, safety, and operations across 200+ Cult fitness centers serving 150,000+ monthly members during COVID-19, maintaining 100% regulatory compliance and zero safety incidents
- Designed and deployed smart vision auditing technology across 150 centers, processing 50,000+ safety checks monthly and reducing audit costs by ₹1.2Cr annually
- Established standardized SOPs for 2,500+ trainers, driving 35% reduction in non-compliance (from 280 to 182 monthly incidents) and 92% SOP adherence rate
- Deployed digital quality dashboards tracking 45+ KPIs across centers, reducing issue resolution time by 67% (from 72 to 24 hours) and saving ₹80L in operational costs
- Directed 500+ comprehensive audits covering 25M+ customer touchpoints, achieving 25% improvement in trainer performance scores (3.2 to 4.0/5.0)
- Enhanced customer satisfaction metrics: NPS improved by 43% (42 to 60), complaints reduced by 30% (450 to 315 monthly), driving ₹2.1Cr revenue retention
Quality Assurance Manager
Flipkart
12.2015 - 12.2019
- Conceptualized and launched Fruits & Vegetables vertical generating ₹150Cr annual GMV, establishing quality standards that reduced customer returns by 40% (from 12% to 7.2%)
- Built comprehensive Quality Management platform processing 2M+ daily transactions across 12 fulfillment centers, achieving 99.5% system uptime
- Managed ₹30Cr CAPEX investment for Salesforce-based Quality tool, delivering ROI of 180% within 18 months through operational efficiencies
- Co-founded grocery e-commerce supply chain handling 500,000+ daily orders with 95% on-time delivery rate and ₹2,500Cr annual GMV
- Successfully implemented ISO 9001:2015 across 12 fulfillment centers covering 2.5M sq ft, reducing quality incidents by 85% and saving ₹5Cr in operational costs
- Led GST compliance implementation across 850+ vendor partners, ensuring 100% tax compliance and avoiding ₹12Cr in potential penalties
Business Operations Manager
9mediaOnline
05.2011 - 06.2012
- Streamlined business operations for online media startup, increasing operational efficiency by 45% and reducing customer acquisition cost by 30% (₹2,500 to ₹1,750 per customer)
- Generated 250+ qualified sales leads monthly, improved sales conversion by 35% (from 12% to 16.2%), and achieved ₹2.8Cr annual revenue
- Implemented risk assessment framework reducing payment fraud by 60% and saving ₹45L in potential losses over 14 months
Sales Engineer
Kanoo Machinery
11.2008 - 04.2011
- Led technical sales for industrial machinery portfolio worth ₹25Cr, conducting 150+ product demonstrations and achieving 28% conversion rate
- Provided pre/post-sales support to 200+ customers across 8 states, maintaining 95% customer satisfaction and 85% repeat business rate
- Key Achievement: Generated ₹18.5Cr total revenue as Lead Salesman, exceeding annual target by ₹3.2Cr (20% above goal) while managing 8-member sales team
Education
Master of Science - Engineering Management
University of Wollongong
01.2013
Bachelor of Technology - Mechanical Engineering
National Institute of Technology
01.2008
Skills
- Leadership & Strategy: Product Management, Cross-functional Leadership, Go-to-Market Strategy, Process Optimization, Quality Management Systems, Risk Assessment
- Industry Expertise: E-commerce Operations, Supply Chain Management, Fintech Solutions, SaaS Products
- Technical Skills: Python, SQL, Salesforce Platform, MS Visio, MS Project, Data Analytics
Accomplishments
- Product Innovation Leader: Launched AlphaNumeriQ.ai trading platform with 30+ AI indicators and 150+ technical indicators, scaling to 10,000+ active traders with ₹2.5Cr+ monthly trading volume and 95% user retention rate
- Operational Excellence: Reduced audit costs by ₹1.2Cr annually (40% reduction) and improved issue detection by 60% through smart vision technology deployment across 150 Curefit centers
- Quality Champion: Successfully implemented ISO 9001:2015 across 12 Flipkart fulfillment centers with ₹30Cr CAPEX, reducing quality incidents by 85% and saving ₹5Cr in operational costs
- Sales Performance: Led 8-member team to exceed sales targets by ₹3.2Cr (20% above target) generating ₹18.5Cr total revenue in 2010
- Customer Satisfaction: Improved NPS by 43% (42 to 60 points) and reduced complaints by 30% (450 to 315 monthly), driving ₹2.1Cr additional revenue retention
Certification
- ISO 9001:2015 Quality Management Systems - Lead Auditor
- Project Management Professional (PMP) - In Progress
- Salesforce Platform Developer Certification
- Six Sigma Green Belt - Quality Management
LANGUAGES
English: Native/Fluent (Professional Working)
Hindi: Fluent (Professional Working)
Malayalam: Native (Mother Tongue)
Telugu: Conversational
Hobbies and Interests
Sports & Recreation: Badminton (Club Level), Chess (Tournament Player), Guitar (Intermediate), Technology: AI/ML Research, Trading Algorithms, Open Source Contributions
Timeline
Director - Product & Operations
Mathmind Labs
04.2021 - Current
Project Manager
Curefit
01.2020 - 03.2021
Quality Assurance Manager
Flipkart
12.2015 - 12.2019
Business Operations Manager
9mediaOnline
05.2011 - 06.2012
Sales Engineer
Kanoo Machinery
11.2008 - 04.2011
Bachelor of Technology - Mechanical Engineering
National Institute of Technology
Master of Science - Engineering Management
University of Wollongong
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