Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nithin Gowda NS

Bangalore

Summary

Dedicated and results-driven Product Support Engineer with 4.5+ years of experience in technical support, functional/automation testing tools, and customer success. Currently supporting TestComplete, TestExecute, and BitBar at SmartBear. Strong in troubleshooting, collaborating across departments, and enhancing the customer experience with timely, accurate resolutions.

Overview

5
5
years of professional experience

Work History

Product Support Engineer

SmartBear India Pvt ltd
Bangalore
08.2023 - Current
  • Delivering L1/L2/L3 support for TestComplete (Web, Desktop, Mobile), TestExecute, and BitBar.
  • Troubleshoot and replicate complex technical issues across varied environments.
  • Collaborate with Engineering, QA, and Product Management to escalate and resolve bugs and product gaps.
  • Maintain SLAs and detailed case logs using Salesforce; handle license setup, SSO, and trial provisioning.
  • Capture customer feedback, create Jira tickets, and influence product improvements.
  • Train and mentor new team members on product features and support practices.
  • Participated in internal on-call rotations and live customer troubleshooting sessions.

Software Engineer

Newgen Software Technologies Pvt Ltd
Chennai
05.2022 - 07.2023
  • Provided technical support and enhancement services for enterprise applications.
  • Installed and configured Newgen products, developed custom flows in Omni app.
  • Wrote backend logic in Core Java; maintained database schemas in MySQL Workbench.
  • Interacted with clients directly for production issues, change requests, and impact assessments.
  • Partnered with QA/Product teams for UAT support and debugging.

Java Developer

Accolite Digital Pvt Ltd
Bangalore
11.2020 - 04.2022
  • Developed backend components using Core Java and supported enterprise web apps.
  • Managed MySQL databases, including schema design and optimization.
  • Engaged in customer support and incident handling for legacy product versions.
  • Created and managed Jira tickets for issue tracking and resolution coordination.

Education

Bachelor of Engineering -

Malnad College of Engineering
Hassan

Skills

  • Tools & Frameworks: TestComplete, BitBar, TestExecute
  • Programming Languages: Java, JavaScript
  • Version Control & CI/CD: Git, GitHub, Azure DevOps
  • CRM & Ticketing: Salesforce, Jira, ServiceNow
  • Databases: MySQL
  • Operating Systems: Windows, Linux
  • Soft Skills: Customer communication, RCA, cross-functional collaboration, documentation

Timeline

Product Support Engineer

SmartBear India Pvt ltd
08.2023 - Current

Software Engineer

Newgen Software Technologies Pvt Ltd
05.2022 - 07.2023

Java Developer

Accolite Digital Pvt Ltd
11.2020 - 04.2022

Bachelor of Engineering -

Malnad College of Engineering

Similar Profiles

CREATE PROFILE
Nithin Gowda NS