Nithin Kumar
Bengaluru
Summary
Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent
dnata International Private Limited
Bengaluru
08.2022 - 04.2024
- Assisted customers with inquiries regarding reservation and services through phone and email.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Assisted Etihad frequent flyer and premium guest.
Customer Service Agent
Air India SATS
Bengaluru
08.2019 - 07.2022
- Passenger assistance includes greeting visitors, helping them through security checks, and supporting them with other airport procedures.
- Ensuring the comfort and safety of passengers during their travels is known as safety and security.
- Ticketing and Reservations: Taking care of reservations, verifying them, and giving pertinent details.
- Organizing baggage check-in and assuring no dangerous goods inside.
- Effective Communication: Speaking with passengers in a clear, sympathetic manner.
Education
Bachelor of Commerce - Accounting And Finance
ECR Institute of Management Studies
Udupi, Karnataka, India05-2019
Pre-University College - Accounting And Business Management
Govt. Pre-University College
Udupi,Karnata,India03-2016
Skills
- Empathetic
- Active Listening
- Conflict Resolution
- Problem Solving
- Time Management
Accomplishments
- Recognized as Quarterly star performer in June 2023.
- Awarded as Highest ancillary seller in March 2023.
Certification
- Certified in Aviation and Hospitality Management by Mangalore University.
- Certified for Altéa Reservation Desktop Web awareness
Affiliations
- Exploring nature trails and enjoying the outdoors.
- Creating delicious dishes and experimenting with flavors.
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
GDS and Airline software
- Well versed in Airline Software Amadeus Altéa Departure Control - Customer Management and Amadeus Reservation system ARD Web.
- Proficient in airline reservation software Sabre.
Timeline
Customer Service Agent
dnata International Private Limited
08.2022 - 04.2024
Customer Service Agent
Air India SATS
08.2019 - 07.2022
Bachelor of Commerce - Accounting And Finance
ECR Institute of Management Studies
Pre-University College - Accounting And Business Management
Govt. Pre-University College
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