Nithin kumar B.V
Bengaluru
Summary
Dedicated Service Advisor skilled in managing diverse responsibilities and fostering collaboration. Delivers outstanding customer service and resolves issues efficiently through proactive communication and problem-solving. Strong organizational abilities drive operational efficiency in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Captain,customer experience associate,Associate
Intrcity smart bus
Bangalore
06.2024 - Current
- Assisted in improving customer feedback processes and tools.
- Managed escalated issues effectively to ensure customer satisfaction.
- Resolved customer inquiries through various communication channels.
- Communicated with customers via phone, email and online chats.
- Conducted regular assessments of service quality and operational efficiency.
- Assisted customers with making payments or completing orders in system
- Resolved customer inquiries regarding bus services and schedules.
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Service Advisor
Renault pvt ltd
02.2020 - 06.2022
- Managed incoming calls from potential customers to provide accurate quotes and information on dealership services.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted customers with vehicle inquiries and service needs.
- Scheduled appointments and managed service department workflow.
- Collaborated with technicians to ensure timely service delivery.
- Reviewed completed service orders to confirm compliance with dealership standards and quality assurance.
- Resolved customer complaints efficiently to enhance satisfaction and retention.
- Resolved customer complaints in an efficient and courteous manner.
- Promptly responded to customer inquiries via phone, email or in person.
IT admin support engineer
Maxx system ltd
01.2019 - 01.2020
- Managed service delivery to ensure customer needs were met effectively.
- Achieved high customer satisfaction levels by providing quality service.
- Provided technical support for customer inquiries and troubleshooting issues.
- Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
- Interfaced with customers to gather their requirements and feedback.
- Installed and maintained electronic equipment, including testing and repairs.
- Installed delicate electronic components with precision and care.
Education
Bachelor's - mechanical engineer
Sambhram institute of technology
01-2019
Skills
Customer service
- Service delivery management
- Customer interfacing
- Project management
- Planning
- Execution
- Workflow management
- Quality assurance
- Service appointment scheduling
- Problem solving
- IT administration
- Technical support
- PC hardware
- C
- Quality inspection
- Technical aptitude
- Mechanical aptitude
- Work order interpretation
- Organizational skills
Personal Information
Total Experience: 3.5 years
Languages
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Timeline
Captain,customer experience associate,Associate
Intrcity smart bus
06.2024 - Current
Service Advisor
Renault pvt ltd
02.2020 - 06.2022
IT admin support engineer
Maxx system ltd
01.2019 - 01.2020
Bachelor's - mechanical engineer
Sambhram institute of technology