Nithin M S
Technical Customer Advisor
Banglore
Summary
Skilled Subject Matter Expert (SME) focused on achieving success and increased productivity through improvements in Operations, Quality and Safety. Dedicated mentor with demonstrated ability to train, manage and motivate the team members to achieve organizational objectives.
Overview
4
4
years of professional experience
1
1
Certification
5
5
Languages
Work History
Technical Support Advisor
Concentrix
08.2020 - Current
- Role is to resolve the query raised by the customer with 100% quality and within SLA.
- Prepare report on daily/weekly basis which I process in SAP tool and share it to the client.
- Attending client call with the supervisors.
- Supports all EMEA,APAC,AMR and ALAC Regions.
- Train and assist the new joiners about the tasks which I do on daily basis.
- Providing proper resolution to the customer by analyzing the documents.
- With the help of SAP tool, make sure that shipping of the parts without delay.
- Creating the sales orders and generating delivery numbers according to the task requirements.
- Taking care of all debit and credit memo related tasks.
- Highlighting process issues on daily basis to leads and approaching them to rectify such issues as soon as possible to improve our customer experience.
- Maintaining high customer satisfaction matrices and working towards speedier complaint resolution.
Travel Consultant
BCD Travel
11.2019 - 03.2020
- Built strong relationships with clients through exceptional communication and personalized service.
- Skilled on GDS software like Amadeus, Galileo and Sabre
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
Education
SSLC
Vishal English School
Bengaluru, India04.2012
PUC
Vidyanidhi PU College
Tumkūr, India04.2014
B.com
St. Aloysius Degree College
Bengaluru, India06.2017
Skills
Application support
Ticket management
Customer Service
Technical Support
Issue Troubleshooting
SAP System Configuration
Certification
SAP Sales and Distribution (SAP SD) R/3 ECC 6.0 Version
Personal Information
- Father's Name: SURENDRA MM
- Date of Birth: 03/12/1996
- Nationality: INDIAN
- Marital Status: Unmarried
Technical Knowledge
Windows, MacOS, Outlook office365, Zimbra, Android mail, Excel, Word, Power point, SAP SD (System, Applications & Products in Data processing, Sales and distribution) Since 3 years.
Contributions Awards
- Awarded special recognition of the month for thrice.
- Provided proposal on how to protect the client given credentials.
- Provided proposal on how to reduce process errors.
- Regularly recognized by management for work Excellence and process knowledge.
Timeline
SAP Sales and Distribution (SAP SD) R/3 ECC 6.0 Version
03-2024
Technical Support Advisor
Concentrix
08.2020 - Current
Travel Consultant
BCD Travel
11.2019 - 03.2020
SSLC
Vishal English School
PUC
Vidyanidhi PU College
B.com
St. Aloysius Degree College