Nithin Reddy N
Bengaluru
Summary
Tech-savvy professional boasts experience reviewing features to locate problems with common functions. Conducts comprehensive independent analyses to identify hidden issues. Specializes in test software. Brings several years of related experience. Collaborates cross-functionally to support production of high-quality software packages.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Technician, Technical Support
Dell Technologies
Bengaluru
07.2024 - Current
- Provided global technical support for commercial systems, ensuring timely resolution of complex issues under tight deadlines.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Executed test preparation and troubleshooting for enterprise hardware/software environments, ensuring system functionality and performance met operational standards.
- Applied problem-solving and analytical skills to identify system inefficiencies, enhancing customer satisfaction and minimizing downtime.
- Conducted root cause analysis and defect reporting, documenting issues precisely and collaborating with engineering teams to resolve defects effectively.
- Set up, configured, and monitored safety equipment for use by technical personnel.
Education
Bachelor of Science - Computational Science
Reva University
Bengaluru 05-2024
Pre University - Science (PCMC)
Seshadripuram Pu College
Bengaluru07-2021
SSLC - 10th Std
Madonna School
Bengaluru04-2019
Skills
- Global technical support
- Systems troubleshooting
- Root cause analysis
- Defect Analysis
- SLA Compliance
- Workflow Testing
- Data Reconciliation
- Task Prioritization
Certification
Project Management By CompTIA
Accomplishments
Top Performer for Q3 & Q4 Year2026
Affiliations
GYM
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
kannada
Proficient (C2)
C2
Telugu
Native
Native
Tamil
Intermediate (B1)
B1
Timeline
Senior Technician, Technical Support
Dell Technologies
07.2024 - Current
Bachelor of Science - Computational Science
Reva University
Pre University - Science (PCMC)
Seshadripuram Pu College
SSLC - 10th Std
Madonna School