Nithish Deepankar

• Resolved inquiries related to virtual card payments, ACH, and check payments.
• Managed client queries on bank account enrollment and vendor connections.
• Facilitated vendor enrollment and addressed vendor inquiries.
  Guided clients through KYC/KYB processes for regulatory compliance.
• Managed operational databases for accurate information.
• Worked with engineers and technical staff to understand the product, recommend changes, and resolve design flaws.

• Facilitated client communication with the research team for project success.
• Efficiently onboarded and trained new users for maximum service value.
• Prioritized and met deadlines for efficient delivery.
• Executed programs and workshops for strategic customers.
• Contributed data-driven insights for service improvement strategies.
• Collaborated across teams to streamline processes and enhance service quality.
• Stayed updated on industry trends and addressed client-specific challenges.

• Provided dedicated support to AWS customers, promptly addressing security concerns and inquiries.
• Collaborated with the security operations team to investigate and analyze security incidents, taking appropriate actions to mitigate risks.
• Conducted in-depth investigations into reported security issues, identifying patterns to enhance AWS security measures.
• Implemented effective security measures for abusive or non-responsive customers, contributing to a safer AWS environment.
• Contributed to the development and enhancement of security policies, staying updated on industry best practices.
• Promoted security awareness and compliance among AWS customers, offering guidance and resources.
• Collaborated with cross-functional teams to coordinate security measures and ensure a unified approach within AWS.

• Provided exceptional support to Amazon Sellers, addressing reimbursement inquiries efficiently.
• Accurately identified escalation paths for sensitive cases, ensuring timely resolution of complex matters.
• Exceeded performance expectations, including case volume management, SLAs, AHT, and case resolution metrics across various queues.
• Collaborated on developing and delivering training programs for Amazon Sellers, focusing on privacy policies and community standards.
• Leveraged communication and problem-solving skills to assist sellers with reimbursement and other challenges.
• Cultivated strong relationships with sellers, earning trust and loyalty through high-quality support.

• Managed transportation and supply chain processes, collaborating with carriers and vendors for competitive rates.
• Proactively identified urgent shipment requirements and planned logistics efficiently.
• Provided valuable assistance, guidance, and training to interns and associates, contributing to workforce development.
• Analyzed and optimized software for operational efficiency and process streamlining.
• Collaborated with cross-functional teams to ensure seamless transportation and supply chain coordination.
• Supported executives and management with administrative tasks to enhance organizational efficiency.
• Contributed to transportation and logistics process improvement strategies, leading to cost savings and improved service delivery.
• Committed to continuous learning, staying updated on industry trends and best practices in freight forwarding and logistics.

Cumulative Grade Point Average (CGPA): 7.3