Summary
Work History
Education
Skills
Timeline
Hobbies
Hi, I’m

Nithish Deepankar

Payment Operations Analyst | Client Champion | Operations Optimization
Chennai
Nithish Deepankar

Summary

Experienced Payment Operations Analyst with 5+ years in client management, specializing in optimizing operations. Currently excelling at Plate IQ, demonstrating proficiency in payment operations, process optimization, and cross-functional collaboration.

Work History

Plate IQ
Remote

Payment Operations Analyst
07.2023 - Current

Job overview

  • Resolved inquiries related to virtual card payments, ACH, and check payments.
  • Managed client queries on bank account enrollment and vendor connections.
  • Facilitated vendor enrollment and addressed vendor inquiries.
    Guided clients through KYC/KYB processes for regulatory compliance.
  • Managed operational databases for accurate information.
  • Worked with engineers and technical staff to understand the product, recommend changes, and resolve design flaws.

Beroe Inc
Remote

Customer Engagement Specialist
12.2021 - 09.2022

Job overview

  • Facilitated client communication with the research team for project success.
  • Efficiently onboarded and trained new users for maximum service value.
  • Prioritized and met deadlines for efficient delivery.
  • Executed programs and workshops for strategic customers.
  • Contributed data-driven insights for service improvement strategies.
  • Collaborated across teams to streamline processes and enhance service quality.
  • Stayed updated on industry trends and addressed client-specific challenges.

Amazon Web Services
Remote

Trust and Safety Associate
08.2020 - 01.2021

Job overview

  • Provided dedicated support to AWS customers, promptly addressing security concerns and inquiries.
  • Collaborated with the security operations team to investigate and analyze security incidents, taking appropriate actions to mitigate risks.
  • Conducted in-depth investigations into reported security issues, identifying patterns to enhance AWS security measures.
  • Implemented effective security measures for abusive or non-responsive customers, contributing to a safer AWS environment.
  • Contributed to the development and enhancement of security policies, staying updated on industry best practices.
  • Promoted security awareness and compliance among AWS customers, offering guidance and resources.
  • Collaborated with cross-functional teams to coordinate security measures and ensure a unified approach within AWS.

Amazon.com
Bangalore, Karnataka

Seller Support Associate
11.2018 - 07.2020

Job overview

  • Provided exceptional support to Amazon Sellers, addressing reimbursement inquiries efficiently.
  • Accurately identified escalation paths for sensitive cases, ensuring timely resolution of complex matters.
  • Exceeded performance expectations, including case volume management, SLAs, AHT, and case resolution metrics across various queues.
  • Collaborated on developing and delivering training programs for Amazon Sellers, focusing on privacy policies and community standards.
  • Leveraged communication and problem-solving skills to assist sellers with reimbursement and other challenges.
  • Cultivated strong relationships with sellers, earning trust and loyalty through high-quality support.

C H Robinson
Chennai, Tamil Nadu

Executive Assistant
08.2017 - 10.2018

Job overview

  • Managed transportation and supply chain processes, collaborating with carriers and vendors for competitive rates.
  • Proactively identified urgent shipment requirements and planned logistics efficiently.
  • Provided valuable assistance, guidance, and training to interns and associates, contributing to workforce development.
  • Analyzed and optimized software for operational efficiency and process streamlining.
  • Collaborated with cross-functional teams to ensure seamless transportation and supply chain coordination.
  • Supported executives and management with administrative tasks to enhance organizational efficiency.
  • Contributed to transportation and logistics process improvement strategies, leading to cost savings and improved service delivery.
  • Committed to continuous learning, staying updated on industry trends and best practices in freight forwarding and logistics.

Education

Sri Sairam Engineering College (Anna University Affiliated)
Chennai, India

Bachelor of Engineering from Information Technology
08.2010 - 04.2014

University Overview

Cumulative Grade Point Average (CGPA): 7.3

Skills

Problem-Solvingundefined

Timeline

Payment Operations Analyst

Plate IQ
07.2023 - Current

Customer Engagement Specialist

Beroe Inc
12.2021 - 09.2022

Trust and Safety Associate

Amazon Web Services
08.2020 - 01.2021

Seller Support Associate

Amazon.com
11.2018 - 07.2020

Executive Assistant

C H Robinson
08.2017 - 10.2018

Sri Sairam Engineering College (Anna University Affiliated)

Bachelor of Engineering from Information Technology
08.2010 - 04.2014

Hobbies

  • Working out
  • Reading books
  • Modelling
Nithish DeepankarPayment Operations Analyst | Client Champion | Operations Optimization