Nithish Kumar Jalaneela

• Worked closely with customers to understand needs and resolve diverse issues.
• Coordinated with other departments to ensure smooth flow of operations.
• Assisted in daily operations and ensured adherence to company policies.
• Implemented quality control measures to uphold company standards.
• Understand customer needs and develop plans to address them.
• Identify key staff in client companies to cultivate profitable relationships.
• Resolve customer complaints quickly and effectively.
• Forward upselling and cross-selling opportunities to the sales team.
• Promote high-quality sales, supply and customer service processes. Aim
• to preserve customers and renew contracts.
• Approach potential customers to establish relationships.
• Gain solid knowledge of competitors.
• Created and maintained sales environment to support business objectives.
• Verifying all KYC documents before file Login and follow up query documents.
• Interact with branch operations team to check existing borrower (EB) customer calling for up selling.
• Submit the file and sanction or reject proposal to Credit manager for loan sanction or Reject.
• Coming up with creative marketing strategies for existing customers in order to collect new customer references.
• Sanction Files Move to Disbursement.

• Delegated daily tasks to enhance team productivity.

• Mentored and coached staff to meet targets and improve performance.
• Supervised outbound call team and ensured adherence to lead orders and scripts.
• Conducted spot-checks and monitored calls for quality assurance.
• Set and tracked monthly and daily sales goals aligned with company objectives.
• Promoted high-quality sales and customer service practices.
• Assisted customers with product selection and provided expert advice on insurance services.
• Upsold and cross-sold products, converting leads to online sales.
• Addressed customer queries and provided pricing information.
• Successfully met or exceeded productivity norms.