Nithya Kalyani
Banking
Chennai
Summary
Dynamic banking professional with a proven track record at Kotak Mahindra Bank, excelling in customer service and relationship management. Skilled in financial product knowledge and problem-solving, I enhanced operational efficiency and successfully resolved customer complaints, contributing to improved retention rates and branch success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Branch Banking Relationship Officer
Kotak Mahindra Bank
10.2024 - Current
- Assisted clients in understanding complex banking terms, enabling informed decisions about their financial future.
- Collaborated with team members to achieve monthly sales targets, contributing to overall branch success.
- Developed strong rapport with customers by consistently delivering friendly, attentive service that met or exceeded their expectations.
- Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance with all applicable laws and regulations.
Fraud and Risk Analyst
Yesbank
01.2022 - 12.2023
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
- Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
- Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
- Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.
Branch Banking
Yes Bank
03.2023 - 10.2023
- Increased operational efficiency by streamlining workflows; identifying areas for improvement within the branch''s systems or processes.
- Implemented sales strategies for the promotion of various banking products and services.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Increased loan portfolio with diligent assessment of borrower applications and risk analysis.
Education
Master of Science - Business Economics
Ramakrishna Matriculation Higher Secondary School
Chennai06.2021
Skills
,Customer service and relationship management
Financial product knowledge(loans, credit Etc,)
Account management and financial reporting
Problem solving and conflict resolution
Banking software(eg: Oracle-flex cube,CRM NEXT, Open office, PPT,MS-Word, Excel)
Strong communication in sales and cross selling techniques
Certification
Certificate of appreciation from banking partner HDFC LIFE for doing more number login.
Timeline
Branch Banking Relationship Officer
Kotak Mahindra Bank
10.2024 - Current
Branch Banking
Yes Bank
03.2023 - 10.2023
Fraud and Risk Analyst
Yesbank
01.2022 - 12.2023
Master of Science - Business Economics
Ramakrishna Matriculation Higher Secondary School