Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nithya Kalyani

Nithya Kalyani

Banking
Chennai

Summary

Dynamic banking professional with a proven track record at Kotak Mahindra Bank, excelling in customer service and relationship management. Skilled in financial product knowledge and problem-solving, I enhanced operational efficiency and successfully resolved customer complaints, contributing to improved retention rates and branch success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Branch Banking Relationship Officer

Kotak Mahindra Bank
10.2024 - Current
  • Assisted clients in understanding complex banking terms, enabling informed decisions about their financial future.
  • Collaborated with team members to achieve monthly sales targets, contributing to overall branch success.
  • Developed strong rapport with customers by consistently delivering friendly, attentive service that met or exceeded their expectations.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, ensuring compliance with all applicable laws and regulations.

Fraud and Risk Analyst

Yesbank
01.2022 - 12.2023
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Reviewed customer accounts for unusual activity or patterns indicative of potential fraud risks, flagging concerns for further investigation.
  • Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.
  • Conducted regular audits to identify areas of vulnerability and opportunities for improvement in fraud detection systems.

Branch Banking

Yes Bank
03.2023 - 10.2023
  • Increased operational efficiency by streamlining workflows; identifying areas for improvement within the branch''s systems or processes.
  • Implemented sales strategies for the promotion of various banking products and services.
  • Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
  • Increased loan portfolio with diligent assessment of borrower applications and risk analysis.

Education

Master of Science - Business Economics

Ramakrishna Matriculation Higher Secondary School
Chennai
06.2021

Skills

,Customer service and relationship management

Certification

Certificate of appreciation from banking partner HDFC LIFE for doing more number login.

Timeline

Branch Banking Relationship Officer

Kotak Mahindra Bank
10.2024 - Current

Branch Banking

Yes Bank
03.2023 - 10.2023

Fraud and Risk Analyst

Yesbank
01.2022 - 12.2023

Master of Science - Business Economics

Ramakrishna Matriculation Higher Secondary School
Nithya KalyaniBanking