Rithanya Srinivasan
Karur
Summary
Results-driven professional with expertise in customer relationship management, operational efficiency, and service delivery. Proven ability to enhance client satisfaction and resolve issues effectively.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Branch Banking Relationship Officer
Axis Bank Ltd
Karur
08.2024 - Current
- Conducted regular account reviews to identify customer needs and preferences.
- Conducted regular follow-ups to ensure customer satisfaction and retention.
- Educated clients on digital banking tools and features for better access.
- Managed customer inquiries and resolved issues promptly through effective communication.
Service Delivery Manager
Indusind bank Ltd
Karur
09.2023 - 06.2024
- Managed service delivery processes to ensure client satisfaction and operational efficiency
- Implemented best practices for incident management and service request resolution.
Personal Banker
DBS Bank Ltd
Vellakovil
02.2023 - 08.2023
- Educated customers on digital banking tools and services available.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
Sales Executive in Credit Cards Department
HDB financial services
Vellakovil
02.2022 - 01.2023
- Assisted customers in selecting suitable credit card products.
- Processed credit card applications efficiently and accurately.
- Resolved customer inquiries and issues timely and professionally.
Sales Executive
Poorvika Mobiles
Vellakovil
09.2020 - 02.2022
- Engaged customers to understand their mobile needs and preferences.
- Handled customer inquiries and resolved issues promptly and professionally.
Communicative English & Life skills Trainer
Incline Trainers
Karur
05.2019 - 05.2020
- Facilitated group discussions to enhance speaking and listening skills.
- Encouraged students to practice their language skills through role-playing exercises, debates, and group discussions.
Education
Bachelor of Arts - English Literature
Navarasam Arts And Science College For Womens
Erode 04.2017 - 09.2019
Vivekananda Vidhyalaya Matric HR.sec.school
MuthurSkills
- Customer relationship management
- Digital banking tools
- Banking operations
- Portfolio management
- Branch administration
- Service delivery management
- Operational efficiency
- Customer relations specialist
- Customer service
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Affiliations
- Visited Hindhu Printing press in coimbatore as industrial Visit
- Attended Two days International conference on South Asian literature by Bharathiyar University
- Worked as a Volunteer in Rotaract club
Accomplishments
- Played a Role as Secretary in college union council
- Got a award as Revenue Rockstar in Indusind bank
Certification
- Completed Personality Development course in 2019
- Certified in Jewellery Making club.
Timeline
Branch Banking Relationship Officer
Axis Bank Ltd
08.2024 - Current
Service Delivery Manager
Indusind bank Ltd
09.2023 - 06.2024
Personal Banker
DBS Bank Ltd
02.2023 - 08.2023
Sales Executive in Credit Cards Department
HDB financial services
02.2022 - 01.2023
Sales Executive
Poorvika Mobiles
09.2020 - 02.2022
Communicative English & Life skills Trainer
Incline Trainers
05.2019 - 05.2020
Bachelor of Arts - English Literature
Navarasam Arts And Science College For Womens
04.2017 - 09.2019
Vivekananda Vidhyalaya Matric HR.sec.school