NITHYA L
CRM
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
8
8
years of professional experience
4
4
Languages
Work History
CRM Executive
Little Fingers India Pvt. Ltd.
05.2025 - Current
- Monitored and maintained stock status to ensure product availability and accurate reporting.
- Coordinated supplier payments and followed up on pending invoices.
- Prepared quotations and shared pricing details with customers and sales team.
- Handled customer-related issues and collected feedback to improve service quality.
- Scheduled and coordinated appointments for the Sales Head.
- Provided executive assistance to the Director, supporting daily operations and administrative tasks.
- Managed customer relationships to enhance loyalty and satisfaction.
- Coordinated communication between sales and support teams for seamless service delivery.
- Analyzed customer feedback to identify trends and improve service offerings.
- Created detailed reports on customer activity, including purchase history and preferences.
- Addressed inquiries from clients and department team members.
- Organized and hosted customer appreciation events and webinars to strengthen relationships.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Managed customer relations on ongoing basis to maximize customer retention.
Engineer - Digital IA, (Manual Tester / QA Tester)
Yoda Tech Pvt Ltd
04.2024 - 12.2024
- Test Planning and Design
- Manual Testing Execution
- Bug Identification and Reporting
- Collaboration
- Test Documentation
- Performance Monitoring
- Regression Testing
Back Office Executive
Procain Consulting & Services Pvt Ltd
08.2021 - 12.2023
- Developed and updated calendars to schedule team and customer meetings.
- Organized company functions and events to improve employee morale.
- Managed back-office sales team through coaching and sales technique training.
- Worked with IT department to address technology issues and shortfalls.
- Received purchase orders and processed invoices for payment.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Supervised processing of orders, order tracking and delivery of goods.
- Produced reports, contracts and correspondence using Power BI.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Managed database of vendor details and pricing information to maintain organization.
Junior Process Associate
Entraine Business services
11.2019 - 05.2020
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
Customer Service Executive
Surakshaa Tech services
06.2018 - 08.2019
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
Education
BBA -
Garden City College
PUC II - undefined
St. Anne's Girls PU College
SSLC - undefined
St. Anne's Girls High School
Skills
Analytical skills
Power BI
Self-learning
Advanced Excel
Administrative Support
MS Office
Proposal Writing
Mail Routing
Multitasking and Time Management
Scheduling appointments
Teamwork and Collaboration
Report Generation
Internet Research
Customer relationship management
Schedule management
Quotation preparation
DISCLAIMER
I hereby declare that the statement made in my resume is true, Complete and correct to the best of my knowledge and belief.
INTERNSHIP
Madura Fashion and Retail, Intern, AW-16 Trade Show, 01/19/16, 01/29/16, ADITYA BIRLA Fashion & Retail
Timeline
CRM Executive
Little Fingers India Pvt. Ltd.
05.2025 - Current
Engineer - Digital IA, (Manual Tester / QA Tester)
Yoda Tech Pvt Ltd
04.2024 - 12.2024
Back Office Executive
Procain Consulting & Services Pvt Ltd
08.2021 - 12.2023
Junior Process Associate
Entraine Business services
11.2019 - 05.2020
Customer Service Executive
Surakshaa Tech services
06.2018 - 08.2019
PUC II - undefined
St. Anne's Girls PU College
SSLC - undefined
St. Anne's Girls High School
BBA -
Garden City College