NITHYA L
CRM
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.
Overview
8
8
years of professional experience
4
4
Languages
Work History
CRM Executive
Little Fingers India Pvt. Ltd.
05.2025 - Current
- Monitored and maintained stock status to ensure product availability and accurate reporting.
- Coordinated supplier payments and followed up on pending invoices.
- Prepared quotations and shared pricing details with customers and sales team.
- Handled customer-related issues and collected feedback to improve service quality.
- Scheduled and coordinated appointments for the Sales Head.
- Provided executive assistance to the Director, supporting daily operations and administrative tasks.
- Managed customer relationships to enhance loyalty and satisfaction.
- Coordinated communication between sales and support teams for seamless service delivery.
- Analyzed customer feedback to identify trends and improve service offerings.
- Created detailed reports on customer activity, including purchase history and preferences.
- Addressed inquiries from clients and department team members.
- Organized and hosted customer appreciation events and webinars to strengthen relationships.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Managed customer relations on ongoing basis to maximize customer retention.
Engineer - Digital IA, (Manual Tester / QA Tester)
Yoda Tech Pvt Ltd
04.2024 - 12.2024
- Test Planning and Design
- Manual Testing Execution
- Bug Identification and Reporting
- Collaboration
- Test Documentation
- Performance Monitoring
- Regression Testing
Back Office Executive
Procain Consulting & Services Pvt Ltd
08.2021 - 12.2023
- Developed and updated calendars to schedule team and customer meetings.
- Organized company functions and events to improve employee morale.
- Managed back-office sales team through coaching and sales technique training.
- Worked with IT department to address technology issues and shortfalls.
- Received purchase orders and processed invoices for payment.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
- Supervised processing of orders, order tracking and delivery of goods.
- Produced reports, contracts and correspondence using Power BI.
- Built relationships with vendors to negotiate ideal terms for purchases.
- Managed database of vendor details and pricing information to maintain organization.
Junior Process Associate
Entraine Business services
11.2019 - 05.2020
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
Customer Service Executive
Surakshaa Tech services
06.2018 - 08.2019
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
Education
BBA -
Garden City College
PUC II - undefined
St. Anne's Girls PU College
SSLC - undefined
St. Anne's Girls High School
Skills
Analytical skills
DISCLAIMER
I hereby declare that the statement made in my resume is true, Complete and correct to the best of my knowledge and belief.
INTERNSHIP
Madura Fashion and Retail, Intern, AW-16 Trade Show, 01/19/16, 01/29/16, ADITYA BIRLA Fashion & Retail
Timeline
CRM Executive
Little Fingers India Pvt. Ltd.
05.2025 - Current
Engineer - Digital IA, (Manual Tester / QA Tester)
Yoda Tech Pvt Ltd
04.2024 - 12.2024
Back Office Executive
Procain Consulting & Services Pvt Ltd
08.2021 - 12.2023
Junior Process Associate
Entraine Business services
11.2019 - 05.2020
Customer Service Executive
Surakshaa Tech services
06.2018 - 08.2019
PUC II - undefined
St. Anne's Girls PU College
SSLC - undefined
St. Anne's Girls High School
BBA -
Garden City College