Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Nithya Mohan

Nithya Mohan

Chennai

Summary

As a dedicated professional with seven years of experience in Project Management in various areas such as Customer Success, Learning & Development with functional knowledge in Oracle fusion cloud products (Drivestream) and Global Procurement (Cognizant & Freshworks). I am actively seeking a role that leverages my customer centric approach with a strong project management expertise. While making a significant contribution to the success of the organization which encourages me to Learn and Grow with a professional environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Consultant - Customer Success

Drivestream India Pvt Ltd.
Chennai
12.2022 - Current
  • Managed 10 Oracle Fusion Cloud accounts spanning across the Higher Education, Health Care, and Finance industries in North America. Acted as the key stakeholder and project manager for application management services.
  • Played a pivotal role in account retentions and contract extensions by actively working with business teams.
  • Collaborated with leadership to optimize management strategies through the delivery of impactful reports and dashboards.
  • Incorporated learning and development techniques into the project management to ensure better client user adoption.
  • Acted as a team player with pro activeness and took up additional responsibilities such as Change Management Projects (eg. Redwood UI Change), SaaS usage metrics optimization project (Account Specific), Automation Projects, Process document, Internal tools implementation (JIRA).
  • Conducted various organizational-level trainings with all key stakeholders in alignment with organizational objectives.
  • Executed tailored, project-specific plans; oversaw resource allocations; monitored and tracked essential metrics towards the success of the accounts.
  • Developed and implemented organisational initiatives for internal process enhancements, including the creation of documentation templates and repositories, webinar strategies, and client communication ideas.
  • Led monthly service reviews, focusing on operational excellence, stability, reliability, capacity management, and security.
  • Conducted daily stand-up calls and utilized de-escalation skills, led Quarterly Business Reviews, and gathered CSAT survey responses.
  • Fostered cross-functional collaboration with sales, marketing, and product teams to deliver exceptional customer experiences.
  • Crafted case studies for projects that did not renew for the following year, aimed at comprehending the underlying pain points and areas for improvement.
  • Achieved key milestones in every project handled.

Senior Financial Analyst - Strategic Sourcing

Freshworks
Chennai
03.2020 - 12.2022
  • Oversee global procurement (including hardware, software, cloud services, and events) for internal teams and develop strategic supply chain partnerships with key suppliers.
  • Lead complex projects, liaising with business partners to understand their requirements, budget, and the technological environment to craft comprehensive sourcing strategies.
  • Collaborated with essential internal stakeholders in IT, engineering, and customer support to create an approved vendor list, enhancing operational efficiencies.
  • Analyzed pricing models and vendor proposals, negotiate commercial terms, and finalize agreements (such as MSAs, Purchase Agreements, SOWs, etc.).
  • Identified potential vendors and evaluated them according to price, quality, selection, service, support, availability, reliability and sustainability.
  • Monitored supplier performance in terms of quality, delivery and responsiveness to ensure compliance with contractual agreements.
  • Developed and maintained effective relationships with suppliers and negotiated contracts with them.
  • Worked closely with legal teams to assess and mitigate risks in supplier deals, ensuring compliance and resolution that align with the organization's best interests.
  • Trained new professionals on corporate policies and objectives and provided mentoring and assistance, which improved overall retention and morale.
  • Designed a Mind Tickle video course for PR creation in Coupa.

Advanced Analyst

Ernst & Young
Chennai
12.2019 - 03.2020
  • Acted as the Single Point of Contact (SPOC) for daily client-related tasks, efficiently allocating workload among team members.
  • Conducted thorough reviews of project deliverables to ensure quality assurance and compliance with contractual Service Level Agreements (SLAs) and Statements of Work (SOWs).
  • Collaborated across various departments and work streams within the Enterprise Management Solutions (EMS) division.
  • Supported tax seniors in project management, ensuring clients' needs are met within allocated budgets.
  • Proactively managed schedules and effectively communicated project progress to management, and oversaw timely delivery of client commitments.

System Executive

Cognizant Technology Solutions
Chennai
12.2017 - 11.2019
  • Collaborated closely with Sales and Pre-Sales teams to successfully close Internet of Things (IoT), software, hardware, and cloud requirements, ensuring optimal solutions through a comprehensive understanding of detailed client needs.
  • Managed end-to-end procurement processes including Purchase Requisition (PR) creation, review, PR to Purchase Order (PO) conversion, vendor onboarding, cost-saving initiatives, expediting timely delivery, shortage reporting, and support planning.
  • Strategically negotiated global Request for Proposal (RFP)/Request for Information (RFI) requirements, securing favorable discounts and contract terms from Original Equipment Manufacturers (OEMs) and Distributors to align with company objectives.
  • Skillfully negotiated various contracts such as Non-Disclosure Agreements (NDAs), Master Service Agreements (MSAs), subcontractor agreements, and reselling agreements, ensuring acceptance of terms by both vendors and customers while mitigating risks.
  • Played a pivotal role in generating monthly spend Management Information Systems (MIS), successfully facing internal financial audits, achieving negotiation targets for annual savings, and contributing to revenue generation through program implementation with Microsoft.
  • Introduced and managed new programs including DPOR, PAL, and PIEX with Microsoft, resulting in $1.3 million revenue in FY18 and $1.8 million revenue in H1'19 for Cognizant.
  • Provided analysis of revenue-generated reports to the leadership team.
  • Developed quarterly mailers on Spend & Incentives for top management.

Education

Ph.D. - Management Studies

Vels University
Chennai, India
03-2025

MBA - Logistics & Supply Chain Management

University of Madras
Chennai, India
04-2020

Bachelor of Science - Physics

Ethiraj College For Women
Chennai, India
04-2017

Skills

  • Project Management
  • Change Management
  • De-escalation
  • Oracle fusion knowledge (Functional)
  • Learning & development planning
  • Contract Management
  • Negotiation
  • Procurement
  • Supply Chain Management
  • Strategic Planning
  • Mentorship & Guidance

Accomplishments

  • Spotlight Award – Q2’18
  • Rising Star Award – Q4’18
  • Spotlight Award – Q3’21
  • Spotlight Award – Q2’23

Certification

  • Coupa Product Certified
  • Google cloud Certified – G’Suite

Timeline

Senior Consultant - Customer Success

Drivestream India Pvt Ltd.
12.2022 - Current

Senior Financial Analyst - Strategic Sourcing

Freshworks
03.2020 - 12.2022

Advanced Analyst

Ernst & Young
12.2019 - 03.2020

System Executive

Cognizant Technology Solutions
12.2017 - 11.2019

Ph.D. - Management Studies

Vels University

MBA - Logistics & Supply Chain Management

University of Madras

Bachelor of Science - Physics

Ethiraj College For Women

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Nithya Mohan