Nithya N
Banglore
Summary
To pursue a challenging career and be a part of a progressive organization that gives scope to enhance my knowledge, skills and to reach the pinnacle in the computing and research field with sheer determination, dedication and hard work. Goal-oriented Customer Care Executive with expertise in training and developing customer service professionals and create bigger profit margins in sales industry. Skillfully compile monthly customer service metrics and monitor customer service professionals. Friendly and outgoing to solve problems efficiently and effectively.
Overview
13
13
years of professional experience
Work History
Billing Executive
Honda Bigwing
Bangalore
08.2023 - 11.2024
- Sales inquiry management and daily inquiry assignments should be assigned to sales executives.
- Daily logins of bookings and cancellations of bookings.
- Hirise invoice.
- Tally receipt creation and ledger maintenance.
- Tally entries.
- Performed monthly reconciliation of accounts with support from other team members.
- Maintained accurate records of all transactions processed through the Tally system.
- Verified the accuracy of all entries to ensure correct information was inputted on time.
Sales Support Officer
RPS HONDA
Thiruvannamalai
06.2019 - 06.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated and recorded customer or client information to maintain accounts.
- Daily sales and service billings.
- Maintaining sales and service daily records.
Tele-caller
ACS company
Bangalore
04.2012 - 02.2013
- Answered incoming calls from customers seeking assistance with product or service-related issues..
- Resolved customer complaints in an efficient manner, following established protocols.
- Greeted customers warmly upon answering calls, while introducing themselves and the company they represent.
- Follow up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Recorded detailed notes about each call in order to maintain accurate records for future reference.
Education
BA Economics -
History, Kuvempu University
01.2020
CLASS XII -
Arts, Goverment of PreUnviersity Education
01.2012
CLASS X -
------, Government Higher secondary school
01.2010
Skills
- Accounts
- Debt collection
- Honda Hirise sales billing
- Hirise Sales end to end support
Accomplishments
- NCC selected at Kashmir camp
- All round reward for interschool Dance
- Chess player
Personality Traits
- I am an agile learner with excellent time management skills
- I am eloquent in communicating and imaginative at my work
- I am meticulous while listening
- I am also a motivator
Additional Information
Tele-caller at ACS company, Receptionist front office, RPS Honda showroom Branch Manager at Tamilnadu
Correspondence Address
#34, 3rd cross BNR Schoolroad, Shanthi layout Ramurthy Nagar, Banglore, 560016
Language
English, Kannada, Hindi, Tamil, Telugu.
Areas Of Interest
- Sports
- Problem solving
- Driving
Personal Information
- Father's Name: Nagaraj.S
- Date of Birth: 16/06/1994
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Christian
Timeline
Billing Executive
Honda Bigwing
08.2023 - 11.2024
Sales Support Officer
RPS HONDA
06.2019 - 06.2023
Tele-caller
ACS company
04.2012 - 02.2013
BA Economics -
History, Kuvempu University
CLASS XII -
Arts, Goverment of PreUnviersity Education
CLASS X -
------, Government Higher secondary school
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