Nithya Swaminathan

On Maternity Break till May 2024.

• Coordinated with other engineers to evaluate and improve software interfaces.
• Reviewed project specifications and helped in solutions that met performance expectations.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Participated in architecture, design and implementation of back-end features using Node Js, React.
• Informed internal personnel and external stakeholders of project milestones.
• Prepared training materials and conducted calls for Training on end to end project flow.

• Manage the Operation
• Analyze the business requirements for the development of products and services in the KYC scope
• Helps in compiling of reports for management/business stakeholders
• Overseeing the teams daily activities and ensures the best practice is understood and followed
• Ensures Risk issues are identified and escalated
• Leading the Team
• Make sure to look at the bigger picture into account and look beyond the squad
• Takes active role in any incident and problem solving process together with the team
• Helps them by giving and asking for constructive feedback
• Motivate them for excellence and optimization
• Manage Performance
• Organized, able to meet the deadlines and ability to work under pressure
• Help the team to develop other mandatory skills for their development by providing the correct source of learnings
• Care for Health, Safety and Welfare of People
• Analyze their leave plans, attention to their personal emergencies, take care and listen to their needs.

• Process Management
• Perform independent activities concurrently
• Gives input form ground level after understanding the whole picture
• Open to suggestion and experimentation
• Have a sense of meeting deliverables in required TAT and accuracy
• Detailed Knowledge of Retail Banking KYC
• Handled customer complaints with empathy and composure
• Product/Domain Knowledge
• Successfully managed many campaigns with good accuracy level
• Ability to identify, understand and articulate the requirements of the products from the customer point of view and how it will benefit them.

• Generated Profit & Loss statement for the company's Revenues & loss
• Analyzed wills, insurance policies and corporate contracts
• Handled Petty cash
• Supported monthly report generation
• Cash and bank reconciliations
• Prepared vouchers for daily expenses.