Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Disclaimer
References
Languages
Timeline
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Nithya Thakur

Nithya Thakur

Hyderabad

Summary

Operations Manager with extensive experience in process optimization, risk management, and strategic management. Proven track record in leading cross-functional teams to enhance supply chain performance and customer satisfaction at Amazon. Successfully managed data curation operations, improving quality metrics from 92% to 95.2%. Previous roles include Management Trainee at Genpact, where leadership and data-driven strategies increased production output by 12%, and Business Operations Analyst at Accenture, focusing on policy enhancement and compliance. Core competencies include quality assurance, training and development, team leadership, continuous improvement initiatives, and root cause analysis.

Overview

12
12
years of professional experience

Work History

OPERATIONS MANAGER - I

AMAZON
Hyderabad
09.2022 - Current
  • Ensured alignment with AMZL/TRC standards during end-to-end audits of Last Mile DSP/EDSP operations.
  • Performed in-depth assessments and studies on delivery service partners, maintaining a compliance rate of 95%.
  • Developed consistent standards for reviewing driver documentation.
  • Created corrective action plans for high-risk partners.
  • Examined suspicious activities and compliance violations, achieving a 40% reduction in incidents.
  • Compiled thorough audit reports for senior management examination
  • Led initiatives for process improvement and customer satisfaction
  • Built lasting relationships with stakeholders for operational efficiency
  • Leveraged transportation management systems to track shipments
  • Completed project enhancing quality from 92% to 95.2% through feedback mechanisms

MANAGEMENT TRAINEE

GENPACT
Remote
01.2022 - 08.2022
  • Directed activities of 35 content curators in Romania and Poland within the online retail sector.
  • Synchronized user search terms with organic product offerings.
  • Managed IT department in onboarding employees.
  • Led cross-functional projects for workflow efficiency.
  • Conducted training sessions to familiarize team members with company procedures.
  • Leveraged data analytics to boost performance.

MANAGEMENT TRAINEE

GENPACT
Hyderabad
03.2020 - 01.2022
  • Led a team of 25 associates, ensuring work assignments met quality standards.
  • Devised data-focused methods to enhance workflow.
  • Customized workflows to achieve optimal targets across multiple markets.
  • Boosted the operational efficiency of Google Ads with innovative sub-page content.
  • Achieved a 12% rise in production efficiency after finalizing the Green Belt project.

BUSINESS OPERATIONS ANALYST

ACCENTURE
Hyderabad
10.2017 - 08.2019
  • Evaluated ad campaigns and product lines to ensure they met compliance with ecological requirements.
  • Created detailed SOP to enhance efficiency of new employee integration.
  • Examined erroneous decisions for areas of improvement.
  • Partnered with Operations and Safety teams for policy enhancement.
  • Acting as primary contact for stakeholders regarding policies

SUBJECT MATTER EXPERT

COGNIZANT
Hyderabad
01.2016 - 09.2017
  • Assessed user-reported adjustments to Local Business Operations for accuracy.
  • Trained new staff in company operations.
  • Offered tailored recommendations to clients.

SENIOR QUALITY ANALYST

SERCO
Hyderabad
01.2013 - 01.2016
  • Conducted thorough proofreading of user-submitted reports.
  • Handled queries from customers and offered customized suggestions.

Education

Bachelor of Technology -

J.B. INSTITUTE OF ENGINEERING AND TECHNOLOGY
01.2012

Secondary School Certificate -

ST. FRANCIS GIRLS HIGH SCHOOL
01.2006

Skills

  • Process Optimization
  • Risk Management
  • Data analysis
  • Strategic Management
  • Quality Assurance
  • Training and Development
  • Team Leadership
  • Continuous Improvement Initiatives
  • Root Cause Analysis

Accomplishments

  • Six-Sigma Trained and Certified - Genpact
  • Silver Cheers - Genpact
  • Star of the Business - Accenture
  • Game Changer - Cognizant
  • Certified Alchemist - Serco

Disclaimer

I hereby declare that the details furnished in this resume are true and correct.

References

  • Imran Puttanpurayil, Accenture, AVP, imran.puttanpurayil@gmail.com, 9819511235
  • Hari Kiran, Cognizant, SDM, harikiranekkurthi@gmail.com, 9966005227
  • CB. Madhan, Genpact, Senior Manager, madhansatya@gmail.com, 7899821720

Languages

  • English
  • Hindi
  • Telugu

Timeline

OPERATIONS MANAGER - I

AMAZON
09.2022 - Current

MANAGEMENT TRAINEE

GENPACT
01.2022 - 08.2022

MANAGEMENT TRAINEE

GENPACT
03.2020 - 01.2022

BUSINESS OPERATIONS ANALYST

ACCENTURE
10.2017 - 08.2019

SUBJECT MATTER EXPERT

COGNIZANT
01.2016 - 09.2017

SENIOR QUALITY ANALYST

SERCO
01.2013 - 01.2016

Bachelor of Technology -

J.B. INSTITUTE OF ENGINEERING AND TECHNOLOGY

Secondary School Certificate -

ST. FRANCIS GIRLS HIGH SCHOOL

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