Summary
Overview
Work History
Education
Skills
Training
Timeline
Hi, I’m

Nitika Mittal

Healthcare Manager
Nitika Mittal

Summary

Recent MBA graduate specializing in Hospital and Healthcare Management. Eager to apply academic knowledge and skills to drive operational efficiency, quality improvement and patient - centric care in healthcare settings.

Overview

1
year of professional experience

Work History

Fortis Healthcare

Medical Administration Intern
01.2024 - 05.2024

Job overview

  • Conducted analysis of operation theatre (OT) utilization, identifying areas with suboptimal usage and proposed strategies for improvement.
  • Utilized trend analysis technique to assess week - wise OT utilization, providing insights into utilization patterns over time.
  • Investigated causes of delays and cancellations in surgeries, devising proactive measures to minimize such occurrence.
  • Assisted in scheduling surgeries for the following day, ensuring optimal allocation of resources and timely patient care.
  • Implemented initiatives to enhance adherence to cross consultation on the Hospital Information System (HIS), reducing care gaps and promoting interdisciplinary collaboration.
  • Conducted follow-up calls to patients post-surgeries, including procedures such as PTCA, ERCP, Hysterectomy and CABG, as part of the hospital's Patient - Reported Outcome Measures (PROM) initiatives.
  • Supported in compiling data related to ICU communications.
  • Assisted in verifying the completeness and authenticity of medical reimbursement documentation, contributing to the adherence of hospital policies.
  • Gathered, organized and input information into digital database.

Fortis Healthcare

Patient Safety and Quality Intern
06.2023 - 07.2023

Job overview

  • Conducted FMEA (Failure Mode and Effect Analysis) for CLABSI (Central Line - Associated Bloodstream Infections) to enhance patient safety and quality of care.
  • Suggested strategies to improve process in lab sample collection to elevate patient satisfaction levels and streamline workflow efficiency.
  • Performed MRD (Medical Record Department) audit to ensure accuracy, completeness and compliance with regulatory standards.
  • Conducted critical alert audit to evaluate timely response to critical events for improved patient safety.
  • Executed file audit to assess completeness and accuracy of patient records.
  • Conducted in - house transfer audits to ensure patient safety during transitions of care.
  • Conducted IPSG (International Patient Safety Goals) to promote a culture of safety and minimize patient harm.
  • Attended code mock drills to evaluate response to emergencies.

Education

School of Management Studies, Punjabi University
Patiala, India

MBA Hospital & Healthcare Management
06.2024

Govt. Mohindra College, Punjabi University

B.Sc. Medical
07.2022

University Overview

GPA: 8.5

Jagat Guru Nanak Dev Punjab State Open University, Patiala

Certificate Course in Programming
07.2023

University Overview

GPA: 9.11

DAV School, Rajpura - CBSE

12th Medical
04.2018

University Overview

86%

DAV School, Rajpura - CBSE

10th
03.2016

University Overview

GPA: 10.0

Skills

Healthcare Operation Management

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Training

  • Participated in programme on implementation of NABH 5th edition standards for hospitals, 03/10/2023, 03/12/2023, H-3D-2023-88-14200
  • Participated in workshop on building Lean, Green and Digital hospitals at Fortis Hospital, Mohali, 02/10/2023
  • Chat GPT & AI in MS Office
  • Power BI

Timeline

Medical Administration Intern

Fortis Healthcare
01.2024 - 05.2024

Patient Safety and Quality Intern

Fortis Healthcare
06.2023 - 07.2023

School of Management Studies, Punjabi University

MBA Hospital & Healthcare Management
2022.04

Govt. Mohindra College, Punjabi University

B.Sc. Medical
2019.04

Jagat Guru Nanak Dev Punjab State Open University, Patiala

Certificate Course in Programming
2016.04

DAV School, Rajpura - CBSE

12th Medical
2018.04

DAV School, Rajpura - CBSE

10th
2016.04
Nitika MittalHealthcare Manager