Nitika Srivastava
Noida
Summary
- A seasoned Product Specialist with 09 years of extensive IT experience and having expertise in developing/managing Web based applications, ERP solutions and SaaS products. 09 years of end-to-end Business Analysis experience in the and Healthcare industries; expertise in full software life-cycle implementation, upgrades, production support, rollout & enhancement from business analysis, testing, cut-over & migration, go-live assistance till post implementation support. Technical and business knowledge of Compliance functions - Regulatory Compliance - Client Due Diligence. Made successful use of the opportunity to become part of vendor management and negotiations. Successfully managed high-profile regulatory and compliance projects globally. Excellence in designing solutions for wide range. Proficiency in working across multiple trading markets in US, UK and Europe.
- Expertise in handling projects under Agile format. Expert understanding of SDLC processes and Agile flavored development methodologies (Waterfall, Scrum, Agile Framework, Principles)
- Certified Microsoft Azure Fundamentals AZ-900.
- Expertise in New Product Development and introducing enhancements to existing product in eCommerce Domain, Lifesciences, Audit Managements, Marketplaces, Healthcare Business Intelligence, HRMS.
- Expertise in Agile product development and product release management.
- Tools used: JIRA, Confluence, Clubhouse, Azure, MS Visio, Wordpress, Gimp, Draw.io, Gliffy, Github. Technical: Shopify Web expert, Basic SQL, Basic Html-CSS, SAAS-based product development
Seasoned Senior Product Owner with a background in both startup and corporate environments. Experience encompasses product life cycle management, strategic planning, and cross-functional team leadership. Strengths include innovative thinking, problem-solving skills, and adaptability to change. Previous roles have resulted in streamlined processes, effective product strategies, and successful launches.
Overview
12
12
years of professional experience
Work History
Product SME
Tata Consultancy Services
04.2022 - Current
- Collaborate with different stakeholders to define the ERP products implementation roadmap, strategy, risks and ensure that it is integrated into the program
- Collaborate and coordinate within different teams of CWM to bring out the detailed requirements, pain points, solution expected and desired and presenting it all to the technical team in order to achieve the desired results
- Part of business analytics team to prepare the 'Solution Architecture High Level Design' document in collaboration with Solution Architects for product implementation
- Breaking down the high level requirements in into detailed user stories
- Presentation and writing detailed use cases for the high level requirements
- Connecting with teams to get feedbacks on the requirements and doing for the feasibility analysis
Senior Business Analyst
IRIS Softwares Inc
Noida
04.2021 - 04.2022
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Worked on Audit management projects and Fertility solution projects
- Worked on requirement gathering and create user stories from analysis
- Ensuring solutions meet business needs and requirements
- Understand the relationships and facilitate communication between business and technology areas
- Identify business processes as it relates to technology needs
- Conducting meetings and presentations to share ideas and findings
- Gathering critical information from meetings with various stakeholders and producing useful reports and Performing user acceptance testing
- Prioritizing initiatives based on business needs and requirements
- Create Wireframe, Prototype, Feature List, SRS, BRD flow diagrams as per requirement
- Drive continuous process improvement
- Perform discovery and analysis activities to develop new or modified process requirements
Senior Analyst: Business Systems
IQVIA (Formerly known as IMS Health)
01.2020 - 03.2021
- Specialist of business system analysis and process design
- Use of adequate tools and techniques for the business requirement processes and stakeholders communication
- Work closely with tech team, product management, business partners and agile teams to facilitate the translation of the program backlog of functions into executable user stories
- To Maintain in-depth knowledge of the business, processes, applications, information and data
- To Drive continuous improvement opportunities to improve business KPIs and add value
- Interface with IT Development, business and editors/content developers to implement changes into production
- Requirements gathering and analysis on Confluence and Jira
- Support change management, run and maintain activities as a Functional and Business process expert and maintain tickets
- Engage with Business Interface, business stakeholders and relevant development teams to discuss requests and analyze business requirements
- Work on assigned projects to bring valuable business domain, technical and application knowledge
- IT business analysis work on project and operational items
- This would include Business Analysis, Business Requirements Definition, Business Solution Design, Functional Specification & Acceptance Criteria, and Acceptance Test Plan & Management
- Business Process Analysis/Re-engineering/Mapping, Business Requirements Analysis experience
- Stakeholder management and interpersonal skills Driving delivery excellence through influence, team working and methodologies
- Understanding of application architectural structure and its alignment to business processes
- Understanding of application landscape and it's relation and fit to other connected application/infrastructure portfolios
- Ability to champion continuous improvement changes and addresses any issues that might prevent those changes from being successful
Business Analyst
Vinculum Solutions Pvt. Ltd
07.2015 - 06.2018
- SQL Proficiency in day to day database analysis for clients
- Working with Clients in analyzing their business systems and make recommendations related to business expansion and other issues
- Produce data/information, projecting cash flow and Monthly recurring revenue for SAAS
- Meeting clients on regular basis to know about their difficulties and planning for expansions and pitching and suggesting measures for the same
- Identifying additional client needs and sell appropriate services and obtaining market information for the organization and clients
- Understanding, analyzing, and documenting the complete business model as part of the BRS with the clients followed by preparation of FSD, Test Cases against the new developments/requirements and managing team for product development/ changes
- Handling Clients like Ritukumar, BlueDart, Onpoint, EcomExpress, SM retail, Prettysecrets, FabIndia, and many more A cat client
- Implementation of WMS/OMS/Inventory Management Solutions to streamline operations of fulfillment centers
- Training the clients, suppliers, buyers and all the operational stakeholders about the product and the business
- Recording, interpreting, and analyzing data from business, propose and implement solutions accordingly for eCommerce/ 3PL/ Warehousing companies, Marketplaces and Brick and Mortar
- Responsibility of the CHURN ratio and MRR
Business Analyst
Webkul Software
03.2014 - 05.2015
- Shopify Expert
- Responsibilities for gathering business/system requirements and documentation
- Work closely with client to ensure requirements identified
- In Ecommerce domain for Marketplace software and related software providing technical support to existing Users and clients on SAAS based platform and suggesting them corrective measures, resolving issues and much more
- Oversee the process against deployment schedule Provide technical support on the application problem, diagnostic, troubleshooting of the identified problem
- Handling all the customization in Shopify
- Regular follow up with the Clients
- Communication with the Clients for customizations
- End to end monitoring & completions of big customization projects
- Software content writing and social media marketing of newly launched products
- Handling and providing the live demo of software/ apps to clients over video conferencing
- Working on CMS Shopify
- Writing of Blogs and user manuals for newly launched software
Operations Executive
Kuoni Travels Pvt. Ltd
06.2013 - 02.2014
- Taking care of operations & service of Group Tours Collection of Payments and briefing of itinerary
- Coordinating with outbound vendors for bookings of excursions and sightseeing
- Coordinating with various other teams for ticketing and other requirements
Education
MBA - International Business
IITTM
Gwalior01.2014
M.Comm - Applied Economics
University of Lucknow
01.2012
Skills
- Product Management
- Product Strategy
- Agile Development
- Methodologies
- System Design & Implementation
- Project Management / Maintenance
- Stakeholder Management
- Software Development Life Cycle
- Customer Relationship Management
- Business Analysis
- Data Integration
- Team Management
- SAAS
- ERP
- Healthcare & Lifesciences
- JIRA
- Confluence
- Clubhouse
- Azure
- MS Visio
- Wordpress
- Gimp
- Drawio
- Gliffy
- Github
- Shopify Web expert
- Basic SQL
- Basic Html-CSS
- SAAS-based product development
Awards
- Gold Medalist in MBA in consecutive three semesters and All over India for 2012-14 batch.
- Scholarship of INR 3,00,000 for number 1 performance in MBA.
- Best Employee Award (Kudos) (Individual contribution Category Award for performance par excellence and noteworthy achievements)
- Star of the Quarter (Twice)
- Customer Satisfaction Champ Award
Timeline
Product SME
Tata Consultancy Services
04.2022 - Current
Senior Business Analyst
IRIS Softwares Inc
04.2021 - 04.2022
Senior Analyst: Business Systems
IQVIA (Formerly known as IMS Health)
01.2020 - 03.2021
Business Analyst
Vinculum Solutions Pvt. Ltd
07.2015 - 06.2018
Business Analyst
Webkul Software
03.2014 - 05.2015
Operations Executive
Kuoni Travels Pvt. Ltd
06.2013 - 02.2014
MBA - International Business
IITTM
M.Comm - Applied Economics
University of Lucknow
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