Driven Job Title with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Hi, I’m
Nitil Singh
Graduate
Bhopal
Summary
Overview
1
year of professional experience
Work History
Chat Process
Coustomer Support
03.2024 - 10.2024
Job overview
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Troubleshot and resolved customer complaints and issues.
Education
Lnct University Bhopal
Graduate from Management
04.2024
University Overview
Skills
Team Building
Sales proficiency
Background in Area
Schedule Management
Workflow planning
Timeline
Coustomer Support
Chat Process
03.2024 - 10.2024
Lnct University
Graduate from Management