Driven Job Title with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Hi, I’m
Nitil Singh
Graduate
Bhopal
Summary
Overview
1
year of professional experience
Work History
Chat Process
Coustomer Support
03.2024 - 10.2024
Job overview
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
- Resolved discrepancies found on customer orders and facilitated communication between departments for resolution.
- Troubleshot and resolved customer complaints and issues.
Education
Lnct University Bhopal
Graduate from Management
04.2024
University Overview
Skills
Team Building
Timeline
Coustomer Support
Chat Process
03.2024 - 10.2024
Lnct University
Graduate from Management
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