Nitil Thakur
Chandigarh
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
3
3
years of professional experience
28
28
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Teleperformance
08.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Intern
The Orchids
07.2021 - 11.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
N.I.O.S Senior Secondary -
P
Chandigarh University - Kharar, PB - Bachelor of Science hospitality and hotel management, specialization in Resort and Event Management
C.B.S.E secondary -
Bachelor of Science - Hospitality Administration And Management
Chandigarh University
Kharar, India 04.2001 -
MBA - Human Resources Management
Panjab University
Chandigarh, India 04.2001 -
Skills
Communication Skill
Management and Coordination Skills
Conflict Management and Resolution Skills
Guest relations
Team leadership
Accomplishments
- Coordinated an event named “Rangreza” in Chandigarh University.
- The certificate of excellence for participation in The Great Wall of Shimla
Extracurricular Activities
1.Western Air Command Inter School Football Tournament Finalist.
2.Completed 30 hours of Google digital unlocked certification.
3.Completed certification of "Customer service" from Saylor.org.
4.Scored 7.5 bands In IELTS.
5.Internshala - certification of “Digital marketing HP -
6.a “Business Communications” certification Saylor -
7.Completed “Customer Service” Certification from Saylor.org
Timeline
Customer Service Representative
Teleperformance
08.2024 - 12.2024
Intern
The Orchids
07.2021 - 11.2021
Bachelor of Science - Hospitality Administration And Management
Chandigarh University
04.2001 -
MBA - Human Resources Management
Panjab University
04.2001 -
Chandigarh University - Kharar, PB - Bachelor of Science hospitality and hotel management, specialization in Resort and Event Management
N.I.O.S Senior Secondary -
P
C.B.S.E secondary -
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