Nitin Bhagat

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Made hiring recommendations to increase teams productivity and with quality.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Prepared worksite by setting up required tools and supplies.
• Prioritized and accomplished multiple tasks within established timeframes.
• Learned wide range of simple and complex techniques from on-the-job training.
• Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
• Honed strong communication, problem-solving and organizational skills while completing tasks and working with team.
• Supported team with demolition, framing and drywall installation and finishing, applying best practices.
• Coordinated with subcontractors and other stakeholders to complete projects on time.

• In same Prudential process as TCS took over Prudential
• Working of recovering of Overpayment from the Next of KIN or the Estate Administrator
• Sending letters and emails to Solicitor and asking for payment
• Provide Training in new members for the process
• Handling complaints and responding within the SLA
• Doing internal Audits as and when required
• Provide option plan in case Policy holder NOK not in situation to pay entire at one go
• Maintaining High level productivity and quality as per Client requirement
• Got the Star performer Award for the Month of May 2023
• Performing Quality check to maintain quality standards as per SLA
• Issue letters to Policy holders’ and Scheme regarding the benefits they hold
• Handling complaints of Policy holders’ regarding the retirement benefits and incorrect information issued by other processors
• Co-ordination through emails and letters with gone away and UK teams
• Issue Statement of the Tax information to Policy holders’ Next of KIN or Solicitor’s
• Looking after the performance, their Attendance, Productivity, Quality and Arranging fun activities.
• Used market insights to capitalize on key business opportunities for new advantageous partnerships.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Clarified roles, responsibilities.
• Working on BANCS and Citrix Application Also using UAPS application

• Working on Mortgage Loans
• Also checking the loans worked by other agents
• E) Giving Modification package program to customers
• Worked at Bank of America as a Senior Team Member for Mortgage process
• (LMP and WA process)
• Have been awarded with Performer of the for the month of May and June 2012.
• Identified opportunities to improve business process flows and productivity.

• Working of recovering of Overpayment from the Next of KIN or the Estate Administrator
• Sending letters and emails to Solicitor and asking for payment
• Provide Training in new members for the process
• Handling complaints and responding within the SLA
• Doing internal Audits as and when required
• Provide option plan in case Policy holder NOK not in situation to pay entire at one go
• Maintaining High level productivity and quality as per Client requirement
• Got the Star performer Award for the Month of May 2023
• Performing Quality check to maintain quality standards as per SLA
• Issue letters to Policy holders’ and Scheme regarding the benefits they hold
• Handling complaints of Policy holders’ regarding the retirement benefits and incorrect information issued by other processors
• Co-ordination through emails and letters with gone away and UK teams
• Issue Statement of the Tax information to Policy holders’ Next of KIN or Solicitor’s

• Customer relations
• Got 3 – rating for the current appraisal year and also received appreciation mail from customer for good customer service.

Working on Grievance of all the customer across India and for the

mis-sell of policy done to them.

Sending letters to them and also calling the agents who mis-sold the policy and taking necessary steps to solve the customers problem.

Co-ordination with the Claims team for the customer refund if the missale was done with an intention to cheat the client.

• Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
• Worked varied hours to meet seasonal and business needs.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Managed customer relations through communication and helpful interactions.
• Greeted customers and offered assistance for increased customer satisfaction.
• Utilized customer feedback to improve product offerings.

• Handling a Team of 30 Members
• BA Continuum, Actioning Loans and also doing Quality for other agents
• Preparing daily reports for the team
• Helping other Associates for new updates
• Team player and team coach
• Doing a VLOOP for the customer data and sending back to US clients
• Doing a filtering for the data so that it is equally distributed among all Associates
• Key Achievements:
• Have been awarded with Performer of the Quarter for the month of Oct ’08 – Dec ’08 2008.

• Prepared worksite by setting up required tools and supplies.
• Prioritized and accomplished multiple tasks within established timeframes.
• Learned wide range of simple and complex techniques from on-the-job training.
• Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.

• Live chatting with customers and achieving sales
• Ensuring that we keep every customer happy via CSAT
• Doing a VLOOP for the customer data and sending back to US clients.

• Working on mortgage Cases (UK Clients – End to End process)
• Maintain the Daily status for the team
• Super checking the cases of other Agents
• SPOC for Risk & Compliance
• Responded to emails to answer questions about products and services.
• Solved problems with products and services by providing customers with technical support.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Trained new personnel regarding company operations, policies and services.
• Responded proactively and positively to rapid change.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Kept detailed records of customer interactions to track and resolve issues quickly.