Poonam Bhatnagar
Grater Noida West
Summary
Experienced with managing reservations and delivering top-notch customer service. Utilizes efficient booking systems and communication skills to enhance client experiences. Knowledge of coordinating with teams and handling dynamic requirements effectively.
Overview
9
9
years of professional experience
Work History
International Reservations Executive
Oasis Xpress Travel & Tours
04.2011 - 09.2017
- International & Domestic Flight Reservations on CRS – Amadeus and Galileo.
- Handled International Customers booking over the Chat.
- Handling Corporate Clients.
- Issuance/Re-issuance of tickets for international and domestic sectors.
- Coordinate with Airlines for confirmation & waitlist reservations
Reduced cancellations rate through proactive communication with guests about their upcoming stays. - Built strong relationships with corporate clients through attentive service and tailored reservation options.
- Supported front office operations during peak hours when needed, ensuring smooth check-in/check-out processes for guests.
Reservation Executive
Travel Cha Cha.com
01.2011 - 03.2011
- International & Domestic Flight Reservations on CRS – Amadeus and Galileo.
- Issuance/Re-issuance of tickets for international and domestic sectors.
Coordinate with Airlines for confirmation & waitlist reservations. - Reduced cancellations rate through proactive communication with guests about their upcoming stays.
- Built strong relationships with corporate clients through attentive service and tailored reservation options.
- Supported front office operations during peak hours when needed, ensuring smooth check-in/check-out processes for guests.
Senior CSA
Tecnovate E Solutions (INTELENET)
03.2009 - 12.2010
- Worked with Tecnovate E Solutions (INTELENET), process Make My Trip as a senior CSA in International Chat Sales Dept. with GDS (Amadeus).
- Galileo.
- Issuance/Re-issuance of tickets for international and domestic sectors.
Coordinate with Airlines for confirmation & waitlist reservations - Reduced cancellations rate through proactive communication with guests about their upcoming stays.
- Supported front office operations during peak hours when needed, ensuring smooth check-in/check-out processes for guests.
Education
12th - Commerce
05-2004
Bachelors - Commerce
06-2007
Travel & Tourism Management Course -
04-2007
Skills
- IATA procedures
- Galileo CRS (Level 1 & 2)
- Business Travel Ticketing
- Domestic Ticketing
- International Ticketing
- Visa
- Documentation
- Hotel Reservation
- Inland Car Hire
- Overseas Car Hire
- Domestic Coach Hire
- Reservation software proficiency
- Leisure Travel Package Tours
- Pilgrimage Tours
- Incentive Tours
- Inbound Tours
- Outbound Tours
- Adventure Tours
- Wildlife Tours
- Telephone reservations
Languages
English
Hindi
Personal Information
- Father's Name: Mr. Mukesh Bhatnagar
- Date of Birth: 1986-12-25
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Areas Covered
- IATA procedures
- Amadeus
- Galileo CRS (Level 1 & 2)
- Business Travel Ticketing: Domestic & International, Passport, Visa, Immigration & Documentation, Hotel Reservation, Inland & Overseas, Domestic Car & Coach Hire
- Leisure Travel Package Tours, Pilgrimage, Incentive Tours, Inbound & Outbound Tours, Adventure & Wildlife Tours
Hobbies and Interests
- Music
- Travelling
Timeline
International Reservations Executive - Oasis Xpress Travel & Tours
04.2011 - 09.2017
Reservation Executive - Travel Cha Cha.com
01.2011 - 03.2011
Senior CSA - Tecnovate E Solutions (INTELENET)
03.2009 - 12.2010
St. Sophia School - 12th, Commerce
Delhi University - Bachelors, Commerce
Trade Wings Institute of Management - Travel & Tourism Management Course,
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