Nitin Chhabra
Greater Noida West
Summary
Expert in managing cross-functional operations and implementing process improvements to boost efficiency. Demonstrated skills in quality assurance, SOP development, and data analysis. Strong foundation in Japanese language proficiency enhances communication with diverse teams.
Overview
5
5
years of professional experience
Work History
Quality Specialist - Japanese
Amazon
Hyderabad
02.2022 - Current
- Managed live case ingestion for audit tools, ensuring adherence to 24-hour SLA.
- Conducted quality checks on cases to uphold team performance standards.
- Compiled and presented weekly operational metrics to JP stakeholders, addressing inquiries and feedback.
- Led training initiatives for new team members, emphasizing process adherence and SOP updates.
- Suggested SOP changes for JP DLP operations, significantly improving approval rates.
- Reduced average handling time of several use cases by proposing SOP modifications.
- Initiated hiring efforts for Japanese language experts to support LMAQ teams.
- Transitioned use cases from Excel to automated audit tools, boosting productivity.
SPRO Investigator - Japanese
Amazon
Hyderabad
08.2020 - 02.2022
- Assessed intellectual property infringement cases for JP marketplace and coordinated team initiatives to enhance operational efficiency
- Presented case summaries at team meetings for review purposes.
- Tracked and reported on investigation progress to stakeholders, adjusting strategies as needed to address new findings.
Translator and Interpreter
Fiem Industries
Rajasthan
01.2020 - 07.2020
- Facilitated communication between local teams and Japanese expats during audits and reviews.
- Translated documents and presentations for production and quality teams.
- Provided oral translations during meetings to ensure accurate information exchange.
- Conducted plant tours for Japanese customers to enhance understanding of operations.
Education
Bachelor of Commerce -
IGNOU
Noida04-2019
JLPT N3 -
Japanese Language Proficiency Test
07-2018
MBA - Marketing Management
DY Patil University Centre For Online Learning
OnlineSkills
- Program management
- Team leadership
- Process improvement
- Stakeholder engagement
- Data analysis and reporting
- SOP development
- Problem-solving skills
- Staff mentoring
- Training development
Accomplishments
- Organized and led successful apparel trade fairs in Tokyo and Osaka, representing Sahiba Ltd, resulting in new client acquisitions and increased order volumes.
- Directly engaged with Japanese clients, showcasing apparel collections and securing bulk orders through effective communication and cultural understanding.
- Leveraged Japanese language proficiency to bridge communication gaps, build trust, and strengthen business relationships in the Japanese market during a 6-month contract role
Timeline
Quality Specialist - Japanese
Amazon
02.2022 - Current
SPRO Investigator - Japanese
Amazon
08.2020 - 02.2022
Translator and Interpreter
Fiem Industries
01.2020 - 07.2020
Bachelor of Commerce -
IGNOU
JLPT N3 -
Japanese Language Proficiency Test
MBA - Marketing Management
DY Patil University Centre For Online Learning
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