Nitin Chhabra
Japanese Language Interpreter
Hyderabad
Summary
Experienced and results-driven Point of Contact (POC) for JP DLP operations with over 4 years of experience at Amazon. Proficient in managing cross-functional operations, driving process improvements, and collaborating with stakeholders to enhance operational efficiency. Skilled in quality assurance, SOP development, and data analysis, with a strong foundation in Japanese language proficiency.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Quality Specialist
Amazon
02.2022 - Current
- Manage live case ingestion for audit tools, ensuring 24-hour SLA adherence
- Conduct quality checks on cases to maintain team performance standards
- Compile and present weekly operational metrics to JP stakeholders, addressing inquiries and feedback
- Lead training initiatives for new team members, focusing on process adherence and SOP updates
- Suggested SOP changes for JP DLP operations, significantly increasing approval rates
- Reduced AHT of several use cases by proposing SOP modifications and program improvements
- Actively initiated hiring efforts for Japanese language experts to support other LMAQ teams
- Conducted trend analysis and proposed SOP changes to enhance productivity and approval rates
- Key Achievements:
- - Transitioned use cases from Excel to automated audit tools, enhancing productivity
- - Delivered program presentations to internal teams, suggesting tech-driven AHT improvements
SPRO Investigator
Amazon
08.2020 - 02.2022
- Audited Intellectual Property Infringement cases for the JP marketplace
- Drove team activities to improve operational efficiency
- Recognized as Outstanding Performer (Aug 2021)
Translator and Interpreter
FIEM Industries
01.2020 - 07.2020
- Facilitated communication between local teams and Japanese expats during audits and reviews
- Translated documents and presentation materials for production and quality teams
Education
Master of Business Administration - Sales and Marketing
DY Patil University
01.2024 - Current
Bachelor of Commerce - Honours
IGNOU
Japanese Language Proficiency Test - JLPT N3
Japan Foundation
Skills
Program Management
Process Improvement
Team Leadership and Development
Stakeholder Engagement
Data Analysis & Metrics Reporting
SOP Development and Implementation
MS Office Suite
Basic SQL
Accomplishments
- Promoted to Point of Contact (POC) for JP operations at Amazon.
- Improved DP approval rates from 86% to 94% by revising SOPs.
- Designed and implemented training programs, enhancing team effectiveness.
Timeline
Master of Business Administration - Sales and Marketing
DY Patil University
01.2024 - Current
Quality Specialist
Amazon
02.2022 - Current
SPRO Investigator
Amazon
08.2020 - 02.2022
Translator and Interpreter
FIEM Industries
01.2020 - 07.2020
Bachelor of Commerce - Honours
IGNOU
Japanese Language Proficiency Test - JLPT N3
Japan Foundation