Nitin Gavaraskar

Delivery Manager, offering nearly 20 years' of experience in BFSI Domain owning entire delivery ownership

• Project: Business Transformation, Period: Jan '24 – Till Date, Domain: Mortgage and Wealth, Description:, Customer has decided on vendor consolidation and awarded key business operations & IT to one vendor, As part of deal vendor is responsible for business process simplification, Automation and consolidation of process, Closely working with business team to identify use case for IT interventions like low code,No Code (Appian), AI & GenAI, Digital intervention , RPA automation to improve process efficiency and reduce cost and FTE count, Responsible for 5 yrs large transformation program
• Project: Business Simplification/ Consolidation, Period: Sept '18 – Jan'22, Domain: Insurance, Superannuation, Description:, Customer has multiple legacy admin platform to support Superannuation business', Customer spending on compliance project is very high as all admin platforms need to compliant with legacy requirement, Proposed business simplification by proposing consolidation of 4 admin platforms to 1 platform, Involved in simplification /consolidation of 16 different active plans into 4 plans, Team has supported 4 Yrs large ETL based migration program on consolidation of 4 admin system to 1 system
• Project: Introduction of New LOB and business exit, Period: Aug' 16 – Aug' 19, Domain: Insurance, Description:, Customer has decided to introduce new LOB along with existing LOB's, Customer aim was to on-board new IT admin platform to serve new LOB, Customer was looking to migrate existing LOB to new admin platform, Actively participated in pitching new platform , identify platform, integrate platform with IT infra., New IT set-up & ETL migration of existing business, After few years customer existed business. Participated in lift and shift of business to new customer and Archival of data as per compliance
• Project: RPA bot monitoring, Period: April'' 22 – till date, Domain: Horizontal team to support all LOB's across bank, Description:, Customer has horizontal team supporting automation for all LOB's, Around 75+ Associates working on L1,L2, L3 activities of new bot monitoring , development activity, Technology involved Blueprism, Pega, Hyperscience, PowerApps
• Project: Service Management – for Wealth IT business, Period: Aug '17 – Till Date, Domain: Wealth Business, Description:, Customer has Transition their L1,L2 & L3 support activity to vendor, It is long KPI based service management contract, Actively participated in Transition of roles, forming team, performing steady state and meeting service base SLA, 500+ role transition to vendor
• Project: Legecy modernization, Technology upgrade & Technology Re-write, Period: Aug '15 – Till Date, Domain: Wealth Business, Description:, Customer has multiple legacy technology stack for Insurance, Superannuation and Wealth business, Executed multiple technology upgrade (e.g CRM Upgrade 4.0 to 14) , Technology re-write ( e.g SQR to Python Re-write, Uniface to .net re-write), All these projects are executed in milestone based fix prize model, Used the intervention like CO-PILOT as coder assistance and for Unit test automation

• Established New offshore delivery centres for multiple customers
• Owned the end to end delivery and developed image of Strategic IT partner
• Key Leadership member to keep account double digit growth with strong Margin despite multiple challenges
• Delivered multiple key initiatives to support business growths. Key Program includes Business Transformation, Business simplification, on-boarding of new LOB, New product launch, Consolidation and exit of business, Business Migration, Legacy modernization, sevice management, Technology Upgrade
• Key Technology interventions like low code no code, AI, GEN AI, RPA technology
• Talent planning, co-sourcing , Upskilling & Performance appraisals
• Established Strong governance and steering committee /stakeholder management
• RFI , RFP and Presale support for existing customer and new engagement
• Ensured quality delivery through process focus & continuous improvement initiatives and adhered to quality standards
• Domain expertise in Insurance, Banking and wealth domain. LOMA-280, LOMA-290, AHIP certified
• Exhibited excellence in end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management. PMP & CSM certified.
• Developed first Agile ODC based on customer needs
• Strong exposer in leading complex Technology driven project
• Strong exposer on internal /external Audits, customer billing, invoicing, contracts and MSA
• Vendor management