NITIN KUMAR
Rajpura Mawana Road Meerut
Summary
Goal-oriented manager with distinguished experience in Mortgage industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
Work History
Business Manager
L&T Finance
12.2023 - Current
- Communicated with customers and DSA positively with particular attention to problem resolution.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Assistant Manager in Retail Banking
ICICI Bank Limited
06.2023 - 12.2023
- Building relationships: develop and maintain relationships with existing and potential customers. They also build trust and confidence in the company's services.
- Identifying needs: identify and communicate customer needs. They also guide clients in their decision-making process.
- Resolving issues: resolve customer issues and complaints. They also ensure client satisfaction and manage client expectations.
- Finding new opportunities: identify new business opportunities.
- Cross-selling and upselling: cross-sell and upsell products to clients.
Sr. Sales Executive
I PROCESS INDIA PVT LTD
05.2018 - 05.2023
- Meet with potential customers to evaluate their financial background and homeownership goals
- Recommend the mortgage plans that best align with customers’ backgrounds and needs, drawing on research and personal expertise
- Collect the financial documents and information needed to complete a mortgage application, performing research and conducting interviews as needed, and ensure that all information is complete and accurate
- Resolve any application issues
- Keep an open line of communication with applicants throughout the process, providing updates and answering any questions that arise
- Inform customers when their applications have been approved or denied
Senior Executive
Axis Security
06.2017 - 05.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
CSR
2 Coms Consulting Pvt Ltd.
08.2016 - 05.2017
- insured only mortgage customer
- Answered customer telephone calls promptly to avoid on-hold wait times.
- guide properly to about the product death cover critical illness etc.
Cashier
Reliance Digital
02.2016 - 08.2016
- They are responsible for processing and receiving payments and issuing receipts to customers as they leave with their purchases.
- Billing of the article
- manage cash desk
- cash audit
Education
High School Diploma -
Sv Int College Dadri
Meerut, India07.2007
Intermediate - Commerce
Ssd Boys Int College
Meeurt07.2010
Bachelor of Commerce - Commerce
Meerut College Meerut
Meerut, India07.2014
APPLIED FINANCILA RISK MANAGEMENT - Risk Management
IIM
Kashipur, India07.2024
Skills
- Business Planning
- Sales Planning
- New Business Development
- Pipeline Management
- Direct Sales
- Goal Setting
- Customer Service
- Relationship Building
Timeline
Business Manager
L&T Finance
12.2023 - Current
Assistant Manager in Retail Banking
ICICI Bank Limited
06.2023 - 12.2023
Sr. Sales Executive
I PROCESS INDIA PVT LTD
05.2018 - 05.2023
Senior Executive
Axis Security
06.2017 - 05.2018
CSR
2 Coms Consulting Pvt Ltd.
08.2016 - 05.2017
Cashier
Reliance Digital
02.2016 - 08.2016
High School Diploma -
Sv Int College Dadri
Intermediate - Commerce
Ssd Boys Int College
Bachelor of Commerce - Commerce
Meerut College Meerut
APPLIED FINANCILA RISK MANAGEMENT - Risk Management
IIM
Similar Profiles
Athul C UAthul C U
Branch Process Manager at L&T FinanceBranch Process Manager at L&T Finance
ANINDYA MAZUMDARANINDYA MAZUMDAR
Regional Manager at L&T FinanceRegional Manager at L&T Finance
Sidharth GautamSidharth Gautam
Legal Officer at L&T FinanceLegal Officer at L&T Finance