Nitin Kumar C
Bengaluru
Summary
Dynamic and results-driven with 6.5 years of experience specializing in seller support, city operations, supply management, compliance & governance, partner operations, risk management, and emergency response team. Proven track record in leading teams, ensuring regulatory compliance, and driving operational excellence. Seeking a challenging role to leverage expertise in managing partner operations and contributing to risk mitigation strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Operation Manager
Rapido
Bangalore
05.2024 - Current
- Overseeing Bangalore city-wide operations, such as order management, supply targets, riders quality, and performance.
- Maintaining the quality of the captains and rides in the organisation by setting up different quality projects.
- Analyzed data to identify areas of improvement in the operations process.
- Identifying risks in daily operations and taking proactive measures to mitigate them, such as safety training to riders or emergency response team.
- Preparing reports on operational performance, service quality, and other key metrics for upper management.
- Assisted in developing budgets for operations department and monitored expenses against budget limits.
Team Leader B2B
Rapido
Bangalore
11.2018 - Current
- Worked on B2B Implemented process improvements resulting in a % decrease in order rejections.
- Provided prompt and efficient service to clients, including the appropriate escalation of Riders.
- Collaborated with cross-functional teams to ensure seamless delivery of orders within the city.
- Resolved Rider complaints in an effective manner while maintaining a high level of Rider service.
Associate Manager
Rapido
Bangalore
04.2022 - 04.2024
- Worked on quality projects to improve the ride quality. Frequent quality checks were performed based on customers' feedback. Data were analyzed and reported to the management.
- Led compliance initiatives, ensuring adherence to company policies and SOP. Developed and maintained policies and procedures, conducted regular audits, and provided feedback.
- Conducting PKT and calibration for better process improvement.
- Prepared and implemented strategic growth plans for upselling, based on company goals and expectations.
- Developed new sales pipelines, provided coaching to team members to improve sales rates, and achieved a 60% increase in annual sales revenue.
- Leading the Risk Management and Emergency Response Team. Developed and implemented protocols for handling emergencies, minimizing downtime, and AHT.
Seller Support Associate
Amazon
Bangalore
04.2017 - 10.2018
- Acted as the primary interface between Amazon and 3rd party sellers, providing email support governed by internal service level agreements and responsible for providing timely and accurate operational support
- Provided prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues
- Achieve and maintains predefined performance metrics goals such as seller satisfaction, quality, productivity, first contact resolution
Education
Bachelor's Degree -
Kammavari Sangam institute of Technology (KSIT)
01.2016
Associate of Science -
APS PU college Basavangudi
01.2012
Kamala Neharu High School - SSLC
Kamala Neharu High School
01.2010
Skills
- Operations & Supply Management
- Quality
- Compliance & Governance
- Risk Management
- Fraud Analysis
- Upselling
- Process Improvement
- Cross-functional Collaboration
- Microsoft Office [Excel Word PowerPoint]
Certification
Lean Six Sigma Green Belt, 09/01/22
Hobbies and Interests
- Gardening
- Watching Movies
- Drawing
Languages
- English
- Kannada
- Tamil
- Hindi
- Telugu
Timeline
Associate Operation Manager
Rapido
05.2024 - Current
Associate Manager
Rapido
04.2022 - 04.2024
Team Leader B2B
Rapido
11.2018 - Current
Seller Support Associate
Amazon
04.2017 - 10.2018
Bachelor's Degree -
Kammavari Sangam institute of Technology (KSIT)
Associate of Science -
APS PU college Basavangudi
Kamala Neharu High School - SSLC
Kamala Neharu High School
Similar Profiles
Philippe RollinPhilippe Rollin
Store Supervisor at RapidoStore Supervisor at Rapido
Dileep Nagubandi/Experience:6Years SDET/QADileep Nagubandi/Experience:6Years SDET/QA
Senior SDET at RapidoSenior SDET at Rapido
Vishal RaghuwanshiVishal Raghuwanshi
Senior Data Analyst at RapidoSenior Data Analyst at Rapido