Nitin Mehta
CLOUD ENGINEER
DELHI,DELHI
Summary
Dynamic Cloud Operations Engineer with more than 9 years' expertise in IT infrastructure and Cloud Operations. Proven success in delivering second-level technical support for cloud services, ensuring prompt issue resolution and enhancing customer satisfaction. Skilled in coordinating with cross-functional teams to escalate critical issues, implementing preventive measures, and driving continuous improvement. Adept at deploying application code, coordinating database changes, and generating reports to streamline workflows. Proficient in Linux system administration, data center operations, and AWS IaaS and PaaS services.
Overview
9
9
years of professional experience
3
3
Certificate
Work History
Cloud Operations
Ingenico International India Pvt Ltd.
2022.01 - Current
- Provided technical support for cloud infrastructure operations, including storage, network, compute resources.
- Monitored system performance and identified potential issues to ensure availability of services.
- Developed and maintained CI/CD pipelines for seamless code deployment to cloud platforms.
- Provided second-level technical support for cloud services, ensuring prompt resolution of customer issues and inquiries.
- Collaborated with cross-functional teams to escalate critical issues and coordinate resolution efforts, maintaining effective communication channels throughout the process.
- Assisting in incidents RCA to make sure to avoid recurring of similar incidents by having preventive measures.
- Contributed to the continuous improvement of support processes and procedures, identifying areas for enhancement and implementing best practices to streamline workflows and increase efficiency.
Associate Consultant
Capgemini Technology Services India Ltd.
2019.03
- Migrating the code changes to DEV, SIT, UAT and production environment with the help of change control procedures
- Debugging build failures, coordinating with developers and testers to resolve related issues
- Performs application code deployment and coordinate with DBA teams for database deployment changes in prod and non-prod regions except DEV
- Using the version control system GIT to access the repositories and coordinating with CI tool
- Maintaining code repositories in Bitbucket
- Implementing data fix and running SQL patch in production environment
- Involved in support activities for monthly/quarterly database patching, Unix patching, releases and build activities
- Generation of daily reports and summaries in the Production Environment
- Manage all release activities and track as per release plan
- Closing incidents after verification from users, defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority-based management
- Own and execute high impact changes as well as Critical incidents
- Managing day-to-day incidents, changes and Service requests of AWS IaaS and PaaS services
- Generating daily, weekly and monthly reports related to Operations
- Review and update of Project specific documentations.
Sr Analyst
HCL Technologies
2015.04
- Handles Conference bridges independently to involve all the stakeholders and support groups under the same thread to provide fixes
- Coordinate between multiple support teams and with vendors to deliver incident resolution
- Responsible for sending out the Executive notifications for all Major Severities
- Administer AS400 IPL , backup and BRMS activities
- Job Scheduling, Monitoring, Modifications and Calendar creation using AutoSys
- Monitoring message queues and having good knowledge of Netcool
- Extensive Mainframe Monitoring including System, Batch monitoring
- Supporting the monthly IPL activities, SAP Downtime and DC Inventory with the onshore team
- Monitoring the sales check off process for the clubs and escalating to corresponding teams
- Supporting the monthly Cycle inventory for the clubs
- Extensive working experience in analyzing reasons for job failures, handling user queries on Autosys
- Ownership of updating documentation and knowledge articles
- Working on the HMC console to monitor the weekly backup of production
- Have designed the set of SOPs regarding different process related issues so that right and appropriate information can be delivered to the team for effective and timely resolution to minimize the impact.
Contact Associate
Jindal Intellicom
2013.07
- Monitoring of Schedule Jobs and Batches
- Adjusting price and products on CRM Portal
- Provide operational status as required
- Running jobs on ad hoc
- Involved in the reassignments and data validations
- Completed all project related documentation according to the standard defined.
Education
B.Tech - Electronics And Communications Engineering
Punjab Technical University
PUNJAB2010-08
Skills
- Windows, Linux (Red Hat), Unix (AIX) operating systems
- Build and CI tools: Jenkins, Cruise Control
- Version control tools: Git, Bit Bucket, Serena Dimensions, GitHub
- Monitoring tools: Zenoss, Autosys, Tivoli, AppD, Grafana
- Ticketing tools: JIRA, Service Now, BMC Remedy, Magic SOS
- Web Server: IBM WebSphere
- Scheduling tools: Autosys 11.3.5
- Automation and scripting skills: Bash Shell Scripting
- IaaS and Configuration Management: Ansible, Terraform
- Deployment and orchestration Tools: Docker, Kubernetes
- Experience with Public Cloud: AWS, GCP
- Incident Management
Certification
- Red hat Certified System Administrator (11/01/2017)
- Red hat Certified System Engineer (09/01/2018)
- AWS Certified Solutions Architect – Associate (02/01/2021)
Timeline
Cloud Operations
Ingenico International India Pvt Ltd.
2022.01 - Current
Associate Consultant
Capgemini Technology Services India Ltd.
2019.03
Sr Analyst
HCL Technologies
2015.04
Contact Associate
Jindal Intellicom
2013.07
B.Tech - Electronics And Communications Engineering
Punjab Technical University
- Red hat Certified System Administrator (11/01/2017)
- Red hat Certified System Engineer (09/01/2018)
- AWS Certified Solutions Architect – Associate (02/01/2021)
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