Summary
Overview
Work History
Education
Skills
Itskills
Additionalinformation
Timeline
Generic

Nitin Padwal

Holiday Cruise Expert
Mumbai

Summary

I wish to work in a challenging position where my analytical and problem solving skills can be put for the successful completion of the work and to fulfill the needs of the organization. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Holiday Cruise Expert

LIBERIUM GLOBAL RESOURCES PVT LTD
12.2023 - Current
  • Sales executive for holiday Cruise Expert
  • Identified needs of customers promptly and efficiently
  • Provided detailed and accurate sales forecasts to senior management
  • Delivered sales presentations to high-level executives and decision-makers
  • Trained and mentored junior sales representatives and team members
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction
  • Initiated contact with prospects via email campaigns or cold calls to generate leads
  • Cultivated relationships with existing customers to encourage repeat business
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
  • Utilized CRM software to track leads and manage accounts throughout sales cycle

Account Manager - Sales

Expert BDM
06.2022 - 07.2023
  • Sales team leader And Account manager into currency and commodity market
  • Assisted with the development of risk management strategies for trading operations
  • Evaluated potential risks associated with each trade before executing it
  • Built positive and productive customer connections to drive consistent sales
  • Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement
  • Monitored real-time trades and adjusted positions accordingly
  • Managed customer inquiries regarding Forex products or services
  • Advised clients on best practices for risk management and hedging techniques

Backend e-mail process

Videocon Industries Ltd
06.2018 - 08.2019
  • Resolved customer complaints in a timely manner while maintaining a positive attitude
  • Promoted available products and services to customers during service, account management and order calls
  • Strengthened customer retention by offering discount options
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Conferred with customers by telephone or in person to provide information about products or services and take orders

CSA (Customer Service Associate)

Cfxeducation Pvt Ltd
09.2016 - 10.2017
  • Outbound sales process for international forex
  • Answered customer inquiries regarding product features, pricing, and availability
  • Provided accurate information about products, prices and services
  • Acquired new customers and identified unique needs to deliver relevant products
  • Negotiated deals and handled complaints or objections
  • Resolved customer complaints promptly and efficiently
  • Developed and maintained relationships with new and existing clients to increase sales revenue
  • Performed regular follow-ups with clients to ensure satisfaction with purchases

Education

H.S.C - Science

NIOS
Mumbai, Maharashtra

Skills

Forex trading account manager

Itskills

5, 3, 6, <1

Additionalinformation

5+ years, Call Center, Customer Service, Real Estate, Sales, Cruise Expert

Timeline

Holiday Cruise Expert

LIBERIUM GLOBAL RESOURCES PVT LTD
12.2023 - Current

Account Manager - Sales

Expert BDM
06.2022 - 07.2023

Backend e-mail process

Videocon Industries Ltd
06.2018 - 08.2019

CSA (Customer Service Associate)

Cfxeducation Pvt Ltd
09.2016 - 10.2017

H.S.C - Science

NIOS
Nitin PadwalHoliday Cruise Expert