Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nitin Rajesh

Bengaluru

Summary

Results-driven Technical Mac Advisor with expertise in macOS, iOS, and data recovery. Proven ability to resolve complex hardware issues while enhancing customer satisfaction through exceptional support.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Mac Advisor

Concentrix
04.2023 - 02.2025
  • Provided remote support to customers experiencing hardware issues, guiding them through diagnostic procedures and repairs.
  • Served as a reliable point of contact for escalated cases, liaising between customers and internal departments to ensure satisfactory outcomes.
  • Built long-lasting relationships with customers through exceptional service and follow-up communication.
  • Mentored new Mac Advisors, sharing expertise and insights to facilitate their onboarding and professional growth.
  • Enhanced customer satisfaction by providing timely and accurate technical support for Mac products.
  • Actively contributed ideas during brainstorming sessions aimed at optimizing workflows within the Tier 1 Advisor team.
  • Educated Clients on product features and functionality, empowering them to maximize the use of Mac devices.
  • Installed and configured operating systems and applications. Configured hardware, devices, and software to set up work stations for cloud users.
  • Supported colleagues during peak periods by assisting with overflow calls when necessary.

Senior Technical Recruiter

Quality Theorem LLC
03.2021 - 03.2023
  • My prime responsibilities include sourcing, screening and hiring of IT professionals for multiple projects and assignments in the IT services industry.
  • As a recruiter I was responsible for placing qualified candidates at our client sites.
  • Interviewed candidates using different interview methods and approaches.
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Assisted with writing job postings and job descriptions for boards.
  • Referred candidate resumes to customer account managers for evaluation and submission.
  • Sourced and selected applicants for technical positions within company.

Email Advisor

Concentrix Daksh Services India Private Limited, Oracle Cloud Services
08.2019 - 10.2020
  • Worked as an L1 Advisor involved in critical and priority issues
  • Involved in handling live chats and solving their queries
  • Providing production support to the client on a 24/7 basis
  • Supported the Production system until Bugs are encountered and is fully stabilized
  • Analyze problems and escalate to appropriate levels
  • Attending offshore/onshore status meetings to discuss the status of the incidents
  • Involved in data analysis and handling the email requests by interacting with business analysts, clients and resolving the issues as part of production support.

Education

Pre-University -

BNM PU College
Bengaluru

SSLC -

BNM State School
Bangalore

Skills

    C, C, Java, HTML, MySQL, Oracle, and DBMS

    Quality assurance, macOS expertise, iOS

    Problem-solving aptitude, system configuration, and data recovery

    Network connectivity and Apple hardware knowledge

Certification

  • Certificate of Merit for completing Tally ERP 9.
  • Certificate of Merit for successfully completing Microsoft Excel Course

Timeline

Technical Mac Advisor

Concentrix
04.2023 - 02.2025

Senior Technical Recruiter

Quality Theorem LLC
03.2021 - 03.2023

Email Advisor

Concentrix Daksh Services India Private Limited, Oracle Cloud Services
08.2019 - 10.2020

Pre-University -

BNM PU College

SSLC -

BNM State School

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