Nitin Saini

Project1: Total Energy

Team Size: 12+

R&R:

Product Owner and Senior Consultant

• E2E Affiliate / User Deployment for Field Service Application (Job Card)
• E2E Scoping and working on MVP's , MVE's along with the MVE's scaling and transition to Sprints as per Agile methodolgy.
• Team trainings on the functional aspect and business value chain for the application along with the Ecosystem with SAP, Inventory mgmt, Equipment design and Activities in fulfillment services.

Project2: Saudi Telecom Company

Team Size: 10+

R&R:

Senior Consultant and Architect for Field Service Solutions

• Service Design as per business objectives, designed more than 40 + IFS-FSM business processes.
• Designing and Implementing various Business Requirements for End to End Service Mgnt in IFS FSM (Service Request, Tasks, Field Assignments) using different modules in IFS-FSM. This includes process specific to Telecom catering Field service Mgmt Fulfillment and Assurance task from CRM , Order Mgmt.
• Transition of Service Lifecycle Mgmt and Field Life Cycle Mgmt to IFS-FSM from Legacy Oracle WFMS System

Project: Carlsberg Group

Team Size: 10+

R&R:

Senior Consultant and Architect for Field Service Solutions

• Service Design as per business objectives, designed more than 12 + IFS-FSM business processes.
• Designing and Implementing various Business Requirements for End to End Service mgnt in IFS FSM (Service Request, Tasks, Field Assignments, Mobile Debrief, Sales, Contracts, Event Mgmt, Repair Depot, Financials) using different modules in IFS-FSM
• Transition of Service Lifecycle Mgmt and Field Life Cycle Mgmt to IFS-FSM from Legacy SAP System
• Integration with external Apps for Process Handshake and Migrations
• Implementation using Scrum Methodology - Prime responsible for Sprint Planning, Sprint Demos, Improvements via Retrospectives from Team.
• Proposal Fulfillment towards Technical & Functional for new Opportunities / Customers. Worked on Pre Sales process for RFP,RI,RFQ

Project: WFM, Automations, Strategic Projects

Team Size: 15+

R&R:

Practice Head for WFM Solutions

• Transition of Legacy Contact center with Centralized and Technology Advanced Contact Center and Field Force mgmt .
• Analyze Business Objectives, and design solution for various business financial process in IFS FSM.
• Briefly handled FSM operations and ensured the uptime as per business expectations.
• Apply the product/domain knowledge in determining end to end design requirements involving various line of businesses.
  
• Manage all aspects of the Software Development Life Cycle (SDLC) involving Requirement Analysis, project scoping, effort estimation, risk analysis, as per the specified guidelines and norms.
  
• RFI, RFP, RFQ Planning, Drafting, Review Technical,Commercial Proposals.

Project1: IFS-FSM

Team Size: 16

R&R:

• Functional Consultant for solution design on IFS-FSM .
• Transition of Legacy business processes based on WFM (Click Sotware) to FSM (IFS)
• Designed 10+ business process in IFS FSM

Project2: Automation Program for Field Services and Integraton with AR.

Team Size: 12

R&R:

• Functional Consultant for solution design for integration of FSM (IFS) with AR (Sight Call).

• Designed 8+ business process for FSM Automatons using optimizers.

• Designed 15+ Use Cases for Field Services and implemented as part to E2E service delivery modules in IFS FSM.

• Manage all aspects of the Software Development Life Cycle (SDLC) involving Requirement Analysis, project scoping, effort estimation, risk analysis, as per the specified guidelines and norms.

• Analysis and preparation of customer requirements as part of ESSR, RFS

Project3: Google

Team Size: 9

R&R:

• Solutions Design for Field Service Mgmt used in 48 data center of Google

• Analysis and preparation of customer requirements

• Integration of CRM with Field Force Mgmt

• Implementation of multiple field forces spread across in FSM platform with single CRM system hosted in US

• Creation of test plan, test procedures

• Project implementation using ITIL process and ETOM process

Project4: Sprint US

R&R:

• Solution Design for FSM and ESM and deployed in SaaS model

• Analysis and preparation of customer requirements.

• User Trainings

Project5: Reliance Communication

Team Size: 20

R&R:

• Analyzing customer business (Telecom- wire line, wireless, fiber, fixed access) process and requirements.

• Proposed solution scenarios with identified components. Design Customer Solutions on managed services.

• Estimate costs, efforts for customer adaptations, implementations

• Collect and document customer functional, features and delivery requirements, perform technical gap analysis

• Prepared LLD, HLD. This is based on Business Objectives, Service Delivery, Operations Goals based on Click Suite that includes Click Schedule, Click Mobile, WAP, Click Forecast, and Click Plan

• Interaction with various stake-holders of the project from technical and functional perspective

• Technical lead for Work Force Management Solutions responsible for implementing solutions based on click software

• Working with Stake holders - Service Implementers, Service Users, Customer (Field Service Organization)

• Worked on Pre Sales process for RFP,RI,RFQ for new and internal opportunities

Project1: Nokia Siemens

R&R:

•• Worked as an Application lead for the Click Software

• Worked on the design of Click Schedule and Click Mobile for Quick-Win

and T-Home under WFMS module

• Sole responsible for data structuring and Configuration set up during development phase.

• Worked on Configuration development of Click Mobile, Click Analyze

• Worked extensively on Click Schedule

• Worked on BGO’s and offline , online optimizations

Project2: British Sky Broadcasting

R&R:

• Worked for solution design based on customer requirement and specifications.

• Involved in various releases of the project as a production support engineer for defect fixing, Deployment of releases

• Involved in implementing End-to-End functionality for Click Plan, Click Schedule, Click Forecast

• Involved in extending the functionality by creating new scripts that are used in the automation of process

• Involved in resolution of service request assigned by production, development team, and end client team

• Creating background optimization agents that automatically schedule the jobs for the field engineer

• Involved in providing the support to the technical and functional flow from the booking of jobs / demands to completion of jobs

Project2: Barclays Bank

R&R:

• Primary responsible for Clear Case administrator and to give support to 150+ developers on

various Clear Case activities and also to support and handle environment issues

• Involved in Clear Case regular activities that needs to be performed between offshore and onshore

• Involved in performing the build and deployment on various environments

• Managing/administering an offshore Clear Case server farm and offshore oracle server supporting multiple locations

• Involved in handling environment issues that includes TD, Mainframe, POC, CIT, LDAP