Sports
NITIN SHARMA
Summary
Talented Business Analyst with advanced knowledge of Python language. Exceptional organizational, project management and leadership skills. Adaptable assessor of business health, sales metrics and product success with efficiency in devising plans to devise acceptable solutions.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Senior Commercial Service Associate
Jet Airways (I) Ltd
Indore, Madhaya pradesh
06.2013 - 06.2019
- Experienced in handling customer relationship and operational lead at ground level in the organization.
- Experienced in handling aviation domain applications such as SABRE & DCS System.
- Trained as a load officer for BOEING 737-700,800,900 and ATR.
- Attended several trainings of Aviation domain like ‘Communication, Navigation & Surveillance from Airports Authority of India’ & ‘Dangerous Good Regulation Category-9’.
- Upheld privacy and security requirements established by DGCA regulatory agencies.
- Developed empathetic client relationships and earned reputation for exceeding sales goals.
- Assisted approximately 400-500 customers each day with questions, addressed problems and complaints in person and via phone.
- Maximized customer satisfaction by greeting over 1000 customers daily and resolving any service issues promptly.
- Participated in internal activities committees and coordinated monthly team building activities.
- Cross-trained and provided back-up for other customer service representatives when needed.
Education
Master of Science - Business Analytics
University Of Exeter
Exeter, England 01.2021 - 01.2022
Bachelor's of Engineering - Electronics And Communication
Rajiv Gandhi Technical University
Madhya Pradesh, India 06.2008 - 06.2012
Skills
Service standard compliance
Certification
Outstanding contribution and support towards safety
Interests
Travel
Listening to Music
Timeline
Master of Science - Business Analytics
University Of Exeter
01.2021 - 01.2022
Outstanding contribution and support towards safety
11-2018
Senior Commercial Service Associate
Jet Airways (I) Ltd
06.2013 - 06.2019
[Communication, Navigation & Surveillance], [Airports Authority of India] - [22-06-2011 to 21-07-2011]
07-2011
[Production & testing], [Scientific Mes- Technik Pvt. Ltd. ] - [02-08-2010 to 17-02-2010]
08-2010
Bachelor's of Engineering - Electronics And Communication
Rajiv Gandhi Technical University
06.2008 - 06.2012
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