Embedded insurance as an anchor product to strengthen customer relationships and expand local market share, facilitating RM activation.
Set sales targets and performance standards while reviewing metrics to guide insurance specialists in achieving goals.
Directed, mentored, and managed a team of insurance specialists to enhance overall performance and effectiveness.
Ensure all sales, advisory, and operational activities comply with the Group's risk management framework and regulatory conduct guidelines
Senior Insurance Specialist
Standard Chartered Bank
KOLKATA
01.2011 - 10.2025
- Supported management of two largest branches in East, covering nearly 25% of zone insurance business.
- Identified insurance prospects and supported relationship managers in successfully closing calls, enhancing client acquisition efforts.
- Liaised between relationship managers and insurance providers, and managed sales and governance for sourced business.
- Developed and implemented client retention strategies that contributed to increased customer satisfaction and loyalty.
- Advised clients on suitable coverage options while tracking new product offerings and industry trends, strengthening client relationships through regular follow-ups and dedicated service support.
- Monitored business persistence above 90% at all times.
- Achieved qualification for multiple Banca contests, showcasing competitive performance. multiple times, earning rewards and recognition at overseas locations.
- Claimed victories in several Banca CEO contests, demonstrating exceptional performance. and received felicitation at SCB Mumbai headquarters
Relationship Manager
ICICI Securities Ltd, Kolkata, India
KOLKATA
04.2008 - 06.2009
Managed client relationships for ICICI Securities wealth and broking services.
Advised customers on equity, mutual fund, and derivative products.
Reviewed client portfolios and recommended suitable investment strategies.
Senior Cluster Head at Aditya Birla Sunlife Insurance - HDFC Bank RelationshipSenior Cluster Head at Aditya Birla Sunlife Insurance - HDFC Bank Relationship