Nitin Singh Mehta

Role :

• Processed UK/EU inward and outward customer payments through Swift/IMI messages of multiple sources across various sub-processes.
• Providing support to the team as cross-trained in multiple queues by granting coverage during crunch time and facilitate enough floor support whenever required.
• Managed adequate control related checked and its implications, lead for SOP review and its enhancements.
• Responsible for generating various report on volumes received and errors marked to help in analyzing the team performance.
• During manager's absence, ensuring uninterrupted workflow, lead inter team calls and met all SLA without any callout.

Highlights :

• Assisted in the audit took place in 2024 for the process and ensured successful completion with no call-out.
• Successfully implemented various STP ideas which benefitted in increasing both the effectiveness and efficiency of the process.
• Actively supported the Smart Repair project by Collaboration with different teams within the TC to align and integrate payments processes.
• Providing assistance to training team and help in creating training materials by giving process walkthroughs and supportive information.
• Lead various cross training projects within the team from end to end to increase the skillset of the whole team.

• Processing checks and reviews of incoming and outgoing SWIFT messages such as MT103 and MT202 within cutoff timings to avoid escalations.
• As proficiently processing in repair queue got trained in complex repair such as Risk Remittance and ROF inwards within 1 year of joining.
• Analyzing the flaws in the cycle of payments and getting them resolved by providing feedback to banks/RMs to enhance the STP rate.
• Identifying improvement areas to implement more stringent controls for better accuracy of the process.

• To review and manage customer’s appeal in order to resolve the conflicts by creating case.
• Creating a manual settlement request to settle the decided customer’s claims.
• Handle assigned cases in a timely manner and identify opportunities to resolve the grievance of the members and provider.