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Nitin Thakur
Indore
Work Preference
Summary
Dynamic Customer Success Executive with a proven track record at SolarSquare, excelling in customer engagement and satisfaction initiatives. Skilled in CRM documentation and issue resolution, I leverage strong problem-solving abilities to enhance customer experiences and drive process improvements, ensuring high-quality support and relationship building.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Success Executive
SolarSquare
06.2026 - Current
- Managed post-installation customer engagement initiatives, collected structured feedback to enhance satisfaction, and coordinated appointment scheduling with customers and sales teams.
- Managed client communications to ensure project alignment and satisfaction.
- Coordinated cross-functional teams for effective project execution and completion.
- Developed strategic plans to enhance solar energy project efficiency.
Customer Experience Associate
TaskUs (Bumble Project)
07.2025 - 06.2026
- Assisted customers with inquiries and provided solutions through multiple communication channels.
- Managed customer accounts via email support using Zendesk and CRM platforms, documented cases, collaborated with cross-functional teams to resolve requests, ensured accurate documentation while meeting productivity and quality standards, and identified recurring issues to drive process improvements.
- Collaborated with team members to enhance customer experience and service delivery.
- Documented customer interactions in the internal ticketing system for accurate records.
Customer Support Executive
Teleperformance
10.2023 - 12.2024
- Provided exceptional support to customers via phone and chat.
- Resolved customer inquiries promptly and accurately.
- Resolved customer account inquiries and maintained CRM records and service documentation, collaborating with internal teams to ensure timely issue resolution and adherence to quality and operational targets.
- Collaborated with team members to resolve complex customer issues with complex customer issues.
Education
High School Diploma -
All Saint H.S School
Indore, Madhya Pradesh, India 06-2023
Skills
- Customer engagement
- Satisfaction initiatives
- Issue resolution
- Post-installation support
- CRM software proficiency
- CRM records management
- CRM administration
- Zendesk administration
- Salesforce administration
- Customer support
- Customer service
- Issue escalation
- Problem resolution
- Feedback analysis
- Relationship management
- Relationship building
- Email communication
- Support services
- Problem-solving
- Active listening
- CRM software proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper Intermediate (B2)
B2
Hindi
Native
Native
Timeline
Customer Success Executive
SolarSquare
06.2026 - Current
Customer Experience Associate
TaskUs (Bumble Project)
07.2025 - 06.2026
Customer Support Executive
Teleperformance
10.2023 - 12.2024
High School Diploma -
All Saint H.S School