Summary
Overview
Work History
Education
Skills
Projects and Initiatives at Amazon
Hobbies and Interests
Languages
Accomplishments
Websites
Languages
Certification
Timeline
Generic

Nitin Kulkarni

Hyderabad

Summary

14 years of professional experience, including 10 years in GIS with a focus on mapping and navigation, and 4 years in machine learning data annotation. Proven track record of leading operational teams and managing complex projects to enhance efficiency, drive business growth, and improve customer satisfaction. Six Sigma Green Belt certified, with expertise in process management and execution of mapping-related work streams. Recognized for strong leadership, effective communication, and the ability to mediate interpersonal issues while achieving team objectives.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Manager (ML Data annotation)

Amazon
Hyderabad
01.2022 - Current
  • Led a team of 20 to 25 ML Data Associates in executing tasks across multiple workflows.
  • Analyzed ML data and identified trends, ensuring quality compliance in workflows.
  • Managed escalations and communicated risks effectively to relevant stakeholders.
  • Ensured adherence to SLAs and task targets for clients within established limits.
  • Coached team members on performance metrics, prioritization, and leadership skills.
  • Implemented operational improvements aimed at enhancing efficiency and reducing costs.
  • Collaborated with cross-functional teams to improve communication and workflow processes.
  • Prepared reports detailing staff performance metrics for management review.

Assistant Manager (Senior Group Lead)

Wipro
Hyderabad
07.2020 - 01.2022
  • Led end-to-end LIDAR data labeling operations, ensuring adherence to client specifications, quality standards, and delivery timelines.
  • Provided work direction, coaching, and development for a team of 150–200 associates, driving productivity, quality, and engagement.
  • Managed daily floor operations, monitored service levels, and made real-time decisions to meet SLA, quality, and production targets.
  • Conducted weekly performance reviews, delivered continuous feedback, and implemented improvement plans to enhance individual and team performance.
  • Acted as Operations Manager (acting) in their absence, handling administrative responsibilities, escalation management, and stakeholder communication.
  • Drove a customer-centric culture, ensuring high levels of client satisfaction through consistent delivery, proactive issue resolution, and service excellence.
  • Analyzed MIS reports, productivity metrics, quality dashboards, and SLA indicators to identify gaps, trends, and corrective actions.
  • Performed root-cause analysis on quality and delivery issues and implemented process improvements to optimize operational efficiency.
  • Coordinated with internal stakeholders to ensure clear understanding of client and end-user requirements before production launch.
  • Applied basic forecasting and scheduling techniques to plan capacity, manage workloads, and optimize resource utilization.
  • Supported process change management by troubleshooting operational issues and implementing improvements aligned with policies and procedures.
  • Delivered consistent results against SLA, productivity, accuracy, and turnaround time (TAT) performance indicators.
  • Maintained high standards of communication and presentation, effectively reporting performance updates to internal leadership and external clients.

Team Lead

Accenture
04.2016 - 01.2018
  • Work allocation based on the priority set by client.
  • Analyzing error trends throughout the process and finding a solution to it. Performing quality checks on the entire project (various steps) before launching the product.
  • Preparing estimation plans (ETAs) making sure team is meeting the target and completing the project within the given timeline. Daily, Weekly, monthly and Quarterly Business reviews to absorb and implement the goals of the business by driving productivity, quality and SLAs.
  • Conducting performance review of team members and providing documented feedback.
  • Monitoring overall functioning of processes, identifying improvement areas and implementing process improvement initiatives through system changes, process migration, and process realignment/redefining & efficiency management.
  • Mapping client's requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the client.
  • Client: Uber

Pod Lead

Minvesta
11.2014 - 04.2016
  • Analyze controllable/non controllable issues trend to ensure high Customer Satisfaction (CSAT).
  • Daily, Weekly, monthly and Quarterly Business reviews to absorb and implement the goals of the business by driving productivity, quality and SLAs.
  • Initiate a discussion on any grievance or issues in the team and support them resolving them by means of 1:1s or open forum discussions & help to groom the team members for professional excellence.
  • Organizing team events, activities to spread awareness regarding utilization of the learning aids available & conducting performance appraisals of the team members.
  • Updating and maintaining documentation and procedures for the clients that the team administers.
  • Ensure Compliance and full implementation of customer policies and procedures.
  • Monitoring overall functioning of processes, identifying improvement areas and implementing process improvement initiatives through system changes, process migration, and process re alignment / redefining & efficiency management.
  • Client: Maps-Google

Process Associate

Minvesta & Kelly Services
04.2011 - 11.2014
  • Analyzing the given task and carrying out the task efficiently and effectively.
  • Making sure that 100 % accuracy and targets are met as per the compliance.
  • Coordinating with the TLs, POD leads and team members with regards to the work assigned.
  • Obtaining updates from the knowledge database and implementing it in the given task.
  • Creating Daily Report of the team and take feedback from POD Lead.
  • Taking additional responsibilities of mentoring to team members.
  • Client: Google

Data Processing Executive

Prokarma Softech
04.2010 - 03.2011
  • Verifying utility accounts and Exceptions.
  • Preparing Calculations & reports Rectifying accounts as per client need.
  • Provide support for mentoring program for new employees.

Education

Master of Arts - Sociology

SRTMUN
Nanded
03-2007

Skills

  • Operations management
  • Process development
  • Team leadership
  • Six Sigma certification
  • Capacity and demand planning
  • Quality assurance
  • People development
  • Workflow optimization
  • Machine learning applications
  • Data analysis techniques
  • Process enhancement
  • Stakeholder engagement
  • Performance evaluation
  • Workforce strategy

Projects and Initiatives at Amazon

Led the efficiency improvement project for the site in 2025, analyzing the root causes of low performance and collaborating with the team manager and onsite team to remove blockers. Through data-driven insights and timely reporting, increased production team efficiency by 35% in regular tasks, directly supporting the delivery volume target.

Drove the delivery volume improvement project in 2025 by implementing daily productivity tracking, login adherence monitoring, and task-level video target visibility for the site, identified and addressed key wastages, including poor login adherence and lack of target transparency, collaborating with delivery POCs and team managers to provide actionable insights, achieved 108% improvement in video delivery throughput, increasing output from 28 to 60 videos per DA per day in a two-month span, directly supporting the customer’s 2025 delivery volume goals.

Created and implemented a new structure for Data Quality Associates to accurately measure performance across diverse workflows, resolving calculation challenges related to working days exceptions and task complexity variations, ensured fair performance evaluation by standardizing metrics across different task types, providing DQAs with transparent monthly performance visibility, and enabling equitable assessment under consistent parameters.

I was part of a Six Sigma quality improvement project as a team member to drive the improve stage, focusing on reducing specific category errors over four weeks, coordinated multiple improvement activities, including weekly error audits with team managers, centralized query repository maintenance, error trend monitoring, mentor training sessions for policy alignment, and daily education flyer distribution to all the associates Successfully completed all project deliverables through systematic monitoring and collaboration with mentors and stakeholders.

Identified critical video loading time issues through detailed analysis, discovering that 26% of videos contributed to 64% of the total loading time, drove implementation of the downscale feature and demo lite player in June, projected to save 480 man-days monthly by reducing loading time from 1.5 minutes to under 0.50 minutes per video, significantly improving annotation throughput.

Led outlier video reduction project to reduce annotation time below 30 minutes for videos. Implemented a comprehensive monitoring framework, including daily operator time tracking, preventive video downgrades, DA skill development on auto-markup utilization, and bounding box techniques, as well as weekly root cause analysis and performance management interventions. Achieved an 84% reduction in outlier videos from 1.72% (Week 45) to 0.27% (Week 2), significantly improving annotation efficiency and program-level throughput despite temporary setbacks during Weeks 50-52 due to the implementation of a new annotation tool

Hobbies and Interests

  • Cricket
  • Movies
  • Music
  • Web Series
  • Traveling

Languages

  • Hindi
  • Marathi
  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency
  • Marathi, Full Professional Proficiency

Accomplishments

Star Performer Award - Q3 - 2025 - Amazon (Customer Obsession)

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Certification

Six Sigma Green Belt - KPMG

Timeline

Team Manager (ML Data annotation)

Amazon
01.2022 - Current

Assistant Manager (Senior Group Lead)

Wipro
07.2020 - 01.2022

Team Lead

Accenture
04.2016 - 01.2018

Pod Lead

Minvesta
11.2014 - 04.2016

Process Associate

Minvesta & Kelly Services
04.2011 - 11.2014

Data Processing Executive

Prokarma Softech
04.2010 - 03.2011

Master of Arts - Sociology

SRTMUN
Nitin Kulkarni