Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nitin Kumar Jain

Account Management - A2P & RCS Messaging

Summary

With Total 17+ years of experience in IT/Telecom, have strong hands on cPAAS, A2P Bulk & RCS Messaging, product & customer relationship management, team handling, service assurance, testing & automation.

Overview

18
18
years of professional experience

Work History

General Manager - Account Management

Vodafone Idea Limited
01.2024 - Current

* Currently Handling a big size portfolio with billions of monthly traffic volume for all Tier 1 & Tier 2 cPAAS aggregators for A2P Bulk & RCS Messaging

* Ensuring the monthly & annually targets revenue, margins etc with the best commercials in the market

* Regular meeting with all the clients for service assurance, billing, Collections and ongoing issue.

* Organizing the events for RCS messaging along with aggregators for leveraging the new technologies, discussing the use cases & exploring the options to grab the market share

* Inclination towards innovations for the sustainability of business growth



AGM - A2P & RCS Service Assurance

Vodafone Idea Limited
06.2022 - 12.2023

* Handled all cPAAS service assurance operations like API creation for different purposes like A2P Bulk & RCS Messaging, TPS Management, bind connections / disconnections, account creation, migration, Traffic Balancing, ticket Handling etc.

* End-2-end deployment, integration, & commissioning of all nodes like DLT, SMSC, STP, GMSC / MSC against A2P SMS to handle the TPS capacity. Augmentation of TDM & IP SIGTRAN Links between Vi & Other Operator i.e. Airtel & Jio etc.

* Involvement of day-2-day DLT & Firewall Operations

* Handling all tickets raised by CPs for firewall blocking unblocking, SMPP Connects, session binding / unbinding & DLRs (Delivery Reports).

* Maintaining Delivery Percentages, GoS ( Grade of Services), FDA (First Delivery Attempts) & Overall KPIs

* Active Involvement in capacity utilization monitoring, augmentations, software upgrades, patch fixing etc.

* Headers / Template verification of A2P & RCS Message as per the regulatory norms.


Senior Manager - Roaming & InterConnect POI

Reliance Jio Infocomm Limited
12.2014 - 05.2022

* Project Planning, implementation, & execution of IMS VoLTE network Pan India

* Creation and augmentation of all types of POI like Local, NLD & ILD with all operators i.e. Airtel, Vi & BSNL.

* Capacity planning of all core nodes like STPs

* Deployment of STP, SMSC & DLTs to carry BULK A2P SMS traffic

* Acquaintance of all EPC / IMS nodes like HSS, PCRF, MME, SGW, PGW, TAS, IBCF & BGCF etc.

CS Core Specialist

Nokia Networks
02.2013 - 12.2014

* Managed all voice services & delivery based Nokia Products like MSC DX-200, MGW IPA-2800

* Handled tickets raised by all global clients i.e. Vodafone Russia, Azerfone - Azerbaijan, UCell - Uzbekistan, MTS - Turkmenistan, & 3G Mobile - Greece.

* Audit & Control of customer network, fault management, performance management

* Transition of network, services within the given timeframe & guidelines

Deputy Manager - Networks

Uninor
12.2009 - 01.2013

* End to end project Management of green field network of Telenor

* Deployment & testing of all 2G nodes i.e. MSS, MGW, BSC, MUX & Other Transmission Nodes

* Vendor Management

* Worked to implement MNP & Lawful Interception services in JK Circle


Incident Manager

Ericsson India
08.2008 - 12.2009

* Incident management of all services of client "Bharti Airtel" 15 Circles within the SLA

Project Engineer

ITI Limited
06.2007 - 07.2008

* Operations & maintenance of Alcatel OCB 283 switches at BSNL

DSL Engineer

Personal Staffing Solutions
06.2006 - 02.2007

* Installation & maintenance of Modem & LAN

Education

Bachelor of Engineering - Electronics & Communications

Shriram Institute of Technology
Jabalpur
04.2001 -

Skills

    *Product Management

    *Operations Management

    *Customer Relationship Management

    *Team Leadership

    *Project Management

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)

Timeline

General Manager - Account Management

Vodafone Idea Limited
01.2024 - Current

AGM - A2P & RCS Service Assurance

Vodafone Idea Limited
06.2022 - 12.2023

Senior Manager - Roaming & InterConnect POI

Reliance Jio Infocomm Limited
12.2014 - 05.2022

CS Core Specialist

Nokia Networks
02.2013 - 12.2014

Deputy Manager - Networks

Uninor
12.2009 - 01.2013

Incident Manager

Ericsson India
08.2008 - 12.2009

Project Engineer

ITI Limited
06.2007 - 07.2008

DSL Engineer

Personal Staffing Solutions
06.2006 - 02.2007

Bachelor of Engineering - Electronics & Communications

Shriram Institute of Technology
04.2001 -
Nitin Kumar JainAccount Management - A2P & RCS Messaging