With Total 17+ years of experience in IT/Telecom, have strong hands on cPAAS, A2P Bulk & RCS Messaging, product & customer relationship management, team handling, service assurance, testing & automation.
* Currently Handling a big size portfolio with billions of monthly traffic volume for all Tier 1 & Tier 2 cPAAS aggregators for A2P Bulk & RCS Messaging
* Ensuring the monthly & annually targets revenue, margins etc with the best commercials in the market
* Regular meeting with all the clients for service assurance, billing, Collections and ongoing issue.
* Organizing the events for RCS messaging along with aggregators for leveraging the new technologies, discussing the use cases & exploring the options to grab the market share
* Inclination towards innovations for the sustainability of business growth
* Handled all cPAAS service assurance operations like API creation for different purposes like A2P Bulk & RCS Messaging, TPS Management, bind connections / disconnections, account creation, migration, Traffic Balancing, ticket Handling etc.
* End-2-end deployment, integration, & commissioning of all nodes like DLT, SMSC, STP, GMSC / MSC against A2P SMS to handle the TPS capacity. Augmentation of TDM & IP SIGTRAN Links between Vi & Other Operator i.e. Airtel & Jio etc.
* Involvement of day-2-day DLT & Firewall Operations
* Handling all tickets raised by CPs for firewall blocking unblocking, SMPP Connects, session binding / unbinding & DLRs (Delivery Reports).
* Maintaining Delivery Percentages, GoS ( Grade of Services), FDA (First Delivery Attempts) & Overall KPIs
* Active Involvement in capacity utilization monitoring, augmentations, software upgrades, patch fixing etc.
* Headers / Template verification of A2P & RCS Message as per the regulatory norms.
* Project Planning, implementation, & execution of IMS VoLTE network Pan India
* Creation and augmentation of all types of POI like Local, NLD & ILD with all operators i.e. Airtel, Vi & BSNL.
* Capacity planning of all core nodes like STPs
* Deployment of STP, SMSC & DLTs to carry BULK A2P SMS traffic
* Acquaintance of all EPC / IMS nodes like HSS, PCRF, MME, SGW, PGW, TAS, IBCF & BGCF etc.
* Managed all voice services & delivery based Nokia Products like MSC DX-200, MGW IPA-2800
* Handled tickets raised by all global clients i.e. Vodafone Russia, Azerfone - Azerbaijan, UCell - Uzbekistan, MTS - Turkmenistan, & 3G Mobile - Greece.
* Audit & Control of customer network, fault management, performance management
* Transition of network, services within the given timeframe & guidelines
* End to end project Management of green field network of Telenor
* Deployment & testing of all 2G nodes i.e. MSS, MGW, BSC, MUX & Other Transmission Nodes
* Vendor Management
* Worked to implement MNP & Lawful Interception services in JK Circle
* Incident management of all services of client "Bharti Airtel" 15 Circles within the SLA
* Operations & maintenance of Alcatel OCB 283 switches at BSNL
* Installation & maintenance of Modem & LAN
*Product Management
*Operations Management
*Customer Relationship Management
*Team Leadership
*Project Management