Nitish Gupta

Products/Tools Used: Cybereason, McAfee, Zscaler,Bitlocker, Forcepoint, Azure IAM, CyberArk, ServiceNow, Qradar, Qualys, Palo Alto Firewalls, GlobalSign, Intsights, Secureeye, PowerShell, MS EOP

• Managed a diverse team of cybersecurity professionals to achieve organizational goals effectively.
• Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
• Optimized incident response time with the development of clear and concise communication protocols.
• Reduced cybersecurity risks by conducting regular vulnerability assessments and penetration tests.
• Coordinated with external partners such as law enforcement agencies during major cyber incidents for swift resolution and mitigation efforts.
• Streamlined patch management processes, ensuring timely deployment of critical security updates.
• Implemented data loss prevention strategies, safeguarding valuable company information from unauthorized access.
• Championed a culture of continuous improvement within the cybersecurity team, fostering innovation and collaboration among members.
• Facilitated smooth transitions between legacy systems and new technology platforms while maintaining strong security measures.
• Oversaw vendor relationships, including negotiating contracts, monitoring performance, and ensuring adherence to established security standards.
• Ensured compliance with industry regulations by developing and enforcing comprehensive security policies and procedures.
• Conducted thorough forensic investigations to identify root causes of cyber incidents and implement corrective actions promptly.
• Collaborated with cross-functional teams to develop robust business continuity plans in the event of a cyber attack.
• Maintained up-to-date knowledge on current threat landscape trends by attending conferences, webinars, and engaging in professional networking opportunities.
• Enhanced network security by implementing multi-factor authentication and intrusion detection systems.
• Evaluated emerging technologies for potential application in strengthening overall security posture.
• Established effective incident reporting mechanisms for employees to report suspicious activities or concerns related to information security quickly.
• Developed comprehensive risk assessment methodologies for identifying potential threats and vulnerabilities.
• Influenced executive decision-making through concise presentations on cybersecurity risks, trends, and best practices.
• Delivered cybersecurity training programs, raising employee awareness on potential threats and best practices.
• Monitored confidential company data and mitigated hacking through network systems updates.
• Communicated regularly with customers concerning data exchange and technology integration
• Coordinated secure system access of users to various department systems and platforms.

Products/Tools Used: Extrahop, Cybereason, McAfee

• Streamlined operations for increased productivity with thorough system evaluations and adjustments.
• Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
• Provided expert-level support to end-users in troubleshooting technical issues, promoting a positive user experience across various business functions.
• Reduced project completion time by employing Agile methodologies and effective project management strategies.

Tools/Skill used: Extrahop, Cybereason, McAfee, Winmagic, SQL DB, ServiceNow, Star-JIRA, Zephyr

• Reduce risk exposure by ensuring compliance with industry standards and regulatory requirements during system design phases.
• Improve user experience, monitoring feedback and making necessary adjustments to software applications.
• Optimize system performance by conducting regular audits and resolving identified issues.
• Enhance data security with the implementation of robust encryption algorithms and firewalls.
• Develop comprehensive disaster recovery strategies that ensured business continuity during unexpected events or system failures.
• Troubleshoot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
• Promote collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
• Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
• Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
• Streamlined IT processes by implementing automation tools and reducing manual effort.
• Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
• Boosted efficiency through the creation of detailed documentation, streamlining onboarding for new team members.
• Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Enhanced interfaces to promote better functionality for users.
• Developed diagrams to describe and lay out logical operational steps.

• Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
• Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Streamlined communication between IT teams by establishing clear protocols and fostering a collaborative work environment.
• Implemented server virtualization strategies, maximizing resource utilization and reducing operational costs.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Compiled data and generated graphs to interpret results and suggest key operational improvements.
• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Gain knowledge in all fields like Security, Infra, Network, O365, EUC, Patching, Storage, Data Center, AD, DHCP, Firewalls, Operations, Cloud Computing, IDAM, Scripting etc.

• Implemented robust backup strategies to safeguard critical data from loss or corruption due to hardware failures or security breaches.
• Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
• Managed inventory of hardware components, ensuring availability for upgrades and replacements as needed.
• Provided technical support during company-wide events, ensuring seamless connectivity and presentation capabilities for all participants.
• Improved end-user satisfaction with efficient troubleshooting and timely resolution of hardware and software issues.
• Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
• Streamlined deployment of new workstations by creating standardized images and automated installations.
• Collaborated with IT team to design, implement, and maintain secure network infrastructure for optimal desktop performance.

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Facilitated timely resolutions by escalating urgent cases appropriately within the organization.
• Enhanced team performance by consistently meeting or exceeding individual and departmental goals.
• Supported sales efforts through upselling products or services when appropriate during customer interactions, contributing to revenue growth.