Aayush Chatterjee
US Healthcare Claims Processing And Customer Support Specialist
Kolkata
Summary
Dedicated professional with over 3 years of experience in Healthcare Claims Processing and Customer Support within global corporate environments. Proven ability to meet performance targets and resolve customer queries while maintaining high accuracy and adherence to process guidelines. Seeking opportunities in Operations, Claims Processing, Customer Service, or Administrative support.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Senior Associate
Wipro Limited
04.2021 - 05.2024
- Processed medical insurance claims for United Health Group as per SOP and compliance guidelines
- Achieved high accuracy and productivity metrics
- Promoted from Associate to Senior Associate based on performance
- Handled confidential data and followed HIPAA-aligned quality standards
- Collaborated with cross-functional teams to resolve process queries
- A leading global information technology, consulting and business process services company
Associate (Customer Service – Chat and Email)
Amazon Development Centre
08.2020 - 02.2021
- Provided virtual customer support through chat and email
- Resolved customer issues related to orders, payments, and accounts
- Ensured high customer satisfaction and timely resolution
- Maintained process accuracy & response quality
- A multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence
Education
Bachelor of Commerce - B.Com
University of Calcutta
Kolkata05.2020
Class 12 - CBSE
The Assembly of God Church School
Kolkata05.2015
Class 10 - CBSE
The Assembly of God Church School
Kolkata05.2012
Skills
International voice operations
Customer support specialist
Multitasking efficiency in chats
Chat support for North America
US healthcare claims processing
SLA compliance and quality assurance
Knowledge of US client workflows
Microsoft Office applications expertise
PowerPoint usage skills
CRM and CMS software knowledge
Basic to intermediate Excel proficiency
Tools for Amazon customer service
Teamwork and collaboration skills
Effective time management practices
Standards of professional behavior
STRENGTHS
- Problem Solving and Communication
- Strong problem-solving abilities complemented by effective time management and communication skills
KEY ACHIEVEMENTS
- District Champion in Yoga and Competitions
- Achieved recognition as District Champion in Yoga and received awards in multiple drawing and singing competitions
Timeline
Senior Associate
Wipro Limited
04.2021 - 05.2024
Associate (Customer Service – Chat and Email)
Amazon Development Centre
08.2020 - 02.2021
Bachelor of Commerce - B.Com
University of Calcutta
Class 12 - CBSE
The Assembly of God Church School
Class 10 - CBSE
The Assembly of God Church School