Minu Priya P
Senior Operation Associate
Chennai
Summary
Aspiring to contribute to a rapidly growing organization, showcasing fast decision-making, leadership qualities, and innovative thinking as a dedicated, confident, and industrious professional.
Overview
6
6
years of professional experience
Work History
Senior Operation Associate
Opendoor
11.2023 - 10.2025
- Managed time-sensitive utility connections/disconnections around Close of Escrow timelines, preventing service delays.
- Resolved service provider blockers by managing all applications, deposits, and verification requirements via Salesforce.
- Processed AP tickets for all utility-related payments and refunds, ensuring financial accuracy and audit readiness.
- Documented all provider data, account IDs, and confirmation details in Jira/Salesforce for compliance and visibility.
- Facilitated cross-team communication (COE, AP, Ops) to align timelines and resolve escalations quickly.
Customer support executive
Enterseller software pvt ltd
08.2021 - 08.2023
- Verified patient insurance eligibility and benefits for US healthcare claims prior to submission.
- Reviewed coverage status, effective dates, co-pay, deductible, coinsurance, and plan limitations.
- Contacted US insurance payers to confirm eligibility and obtain benefit details.
- Identified and resolved eligibility-related denials, including inactive coverage and wrong payer issues.
- Documented verification details, reference numbers, and follow-up actions accurately in systems.
- Coordinated with Billing and Accounts Receivable (AR) teams to ensure clean and error-free claim submission.
Senior Associate Customer service
Technosoft pvt ltd
01.2021 - 06.2021
- It is US healthcare mainly insurance under the supervision of Medicare.
- Basically added two queues one is general and another one is billing
- GENERAL - The main work is with the enrollment of member to our insurance plan. Therefore, we give the plan details according of the area then enroll with the plan they want premium or value plans.
- BILLING - we will provide the basic information about the member according to their plan. Also handling issues like payment and penalties.
Senior Caller executive
E-Cosmos India pvt ltd
10.2019 - 04.2020
- US healthcare insurance voice process.
- Over the counter medicine is also known as OTC or nonprescription medicine
- Handling calls to place the medicines for old age people
- All these terms refer to medicine that customers can buy without a prescription
Education
B.COM - undefined
Annamalai university
1 2016
HSC - undefined
Auxillium Girls Hr SecSchool
1 2013
X - undefined
Auxillium Girls Hr SecSchool
1 2010
Skills
Customer Service,
Voice Process
International Voice Process
Customer Care
International BPO
Business Development
Life Insurance
International Voice
International Calling
Operations
Quality Control
Quicksight
Medical
AP
Payments
Vendor Management
Property Management
AR Calling
COMPUTER EFFICIENCY:
MS Office, MS Excel, MS Power Point, MS Access, Outlook
CUST
- PLACE: CHENNAI
- DATE:
- Minu Priya P
Timeline
Senior Operation Associate
Opendoor
11.2023 - 10.2025
Customer support executive
Enterseller software pvt ltd
08.2021 - 08.2023
Senior Associate Customer service
Technosoft pvt ltd
01.2021 - 06.2021
Senior Caller executive
E-Cosmos India pvt ltd
10.2019 - 04.2020
B.COM - undefined
Annamalai university
HSC - undefined
Auxillium Girls Hr SecSchool
X - undefined
Auxillium Girls Hr SecSchool