NITISH KUMAR TIWARI
New Delhi
Summary
Dedicated Customer Support & Travel Operations Specialist with over 4.5 years of progressive experience supporting airlines, travel agencies, and corporate clients. Skilled in managing end-to-end travel bookings—flights, hotels, cars, and trains—across voice, email, and chat channels. Strong expertise in GDS platforms (Amadeus, Sabre, Galileo), itinerary management, policy compliance, and real-time issue resolution. Known for excellent communication, accuracy, problem-solving, and delivering seamless customer experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Travel Associate (Spotnana Project)
IGT Solutions
03.2023 - Current
- Assisted US-based corporate travelers with flights, hotels, trains, and car rental bookings.
- Managed complete travel itineraries using Sabre, Amadeus, and other booking tools.
- Provided real-time support for changes, cancellations, schedule disruptions, and policy clarifications through chat, email, and call.
- Ensured seamless coordination between suppliers, travelers, and internal teams for smooth travel execution.
Senior Customer Executive (BenefitHub)
Mondee Tech Pvt. Ltd.
06.2023 - 02.2025
- Assist corporate passengers with flight and hotel reservations, including new bookings, exchanges, cancellations, and refunds.
- Manage pending refund requests and ensure timely follow-ups and resolution.
- Handle a complete voice-based process, ensuring accuracy, compliance, and customer satisfaction.
- Support corporate travelers with policy-based travel decisions and itinerary updates.
Travel Specialist (Apple Leisure Group)
Teleperformance
12.2021 - 04.2023
- Handled hotel bookings and flight reservations on behalf of the travel agency specializing in destination weddings.
- Added and updated hotel inventory, processed booking modifications, and handled escalations.
- Managed a complete non-voice email process ensuring accurate communication and timely delivery.
- Coordinated with global hotels and suppliers for confirmation and rate adjustments.
Customer Support Associate (Vistara – Tata SIA Airlines)
Majorel India Pvt. Ltd.
08.2020 - 10.2021
- Supported airline passengers with new flight bookings, reissues, cancellations, and refunds.
- Provided guidance on travel guidelines, baggage rules, schedules, and fare policies.
- Managed the full voice process, delivering clear communication and high-quality service.
- Addressed customer concerns related to reservations and policy clarifications.
Education
Higher Secondary Certificate (HSC) -
Jagran Public School
LucknowSecondary School Certificate (SSC) -
Kamla Nehru Institute of Child Education
Skills
- Amadeus
- Sabre
- Galileo
- Travel booking platforms
- CRM tools
- Email ticketing systems
- Customer Support
- Corporate Travel
- Airline Reservations
- Refunds & Exchanges
- Itinerary Management
- Excellent Communication
- Interpersonal Skills
- Problem-Solving
- Decision-Making
- Time Management
- Multitasking
- Customer-Centric Approach
- Quick Learner
- Adaptable
Hobbies and Interests
- Listening to Music
- Traveling
- Photography
- Football & Cricket
- Driving
Timeline
Senior Customer Executive (BenefitHub)
Mondee Tech Pvt. Ltd.
06.2023 - 02.2025
Travel Associate (Spotnana Project)
IGT Solutions
03.2023 - Current
Travel Specialist (Apple Leisure Group)
Teleperformance
12.2021 - 04.2023
Customer Support Associate (Vistara – Tata SIA Airlines)
Majorel India Pvt. Ltd.
08.2020 - 10.2021
Higher Secondary Certificate (HSC) -
Jagran Public School
Secondary School Certificate (SSC) -
Kamla Nehru Institute of Child Education