Karan Taneja
Sr. Travel Analyst
Hyderabad,Telangana
Summary
- Accomplished Lead Travel Specialist with expertise in corporate travel management and Airline IT Support Applications.
- IATA Qualified professional with expertise in the travel industry. Proven track record of achieving exceptional customer service and satisfaction. Skilled in managing reservations, coordinating travel itineraries, and resolving issues efficiently.
Overview
13
13
years of professional experience
3
3
IATA Certification
Work History
Lead Travel Specialist
Riyaz AL JannatTours and Travels
Hyderabad
06.2023 - Current
- Provided detailed information regarding destinations, transportation options, costs and visa requirements.
- Organized travel itineraries and coordinated all related arrangements, including transportation, accommodations, car rentals, and sightseeing activities.
- Researched airfare rates to find the most cost-effective flights for customers.
Specialist IT Ops Services
Coforge
Noida
08.2021 - 07.2022
- Facilitated resolution of technical issues for Fly Dubai Airways.
- Managed customer transactions regarding uncredited frequent flyer miles.
- Delivered testing assistance during Etihad Airways' migration from Sabre GDS to Altea Amadeus.
- Delivered comprehensive training on DCS functionalities.
Trainee Analyst
Digital Curve
Hyderabad
04.2020 - 03.2021
- Executed thorough manual testing for quality assurance.
- Developed thorough understanding of BA concepts.
- Developed clear requirements gathering processes for clients
- Created comprehensive Business Requirement Documents
- Skilled in both Waterfall and Agile methodologies.
- Obtained necessary endorsements from clients.
Associate IT Consultant
ITC Infotech
Bengaluru
10.2019 - 03.2020
- Delivered L1/L2 support for Air Canada's migration to Altea Amadeus.
- Processed frequent flyer miles for Air Canada travellers.
- Addressed customer service challenges effectively in worldwide airport environments for Air Canada
Team Leader Operations
BCD Travel India Pvt Ltd
Bengaluru
09.2018 - 09.2019
Senior Travel Consultant
American Express Global Business Travel
Hyderabad
06.2015 - 08.2018
Senior Executive Reservations and Ticketing
Stic Travels Pvt Ltd
Hyderabad
01.2015 - 05.2015
- Oversaw operations for Ethiopia Airlines, Air China, Aero Mexico, Philippine Airlines and United Airlines
- Coordinated with IATA Agents for Group Bookings , PNR Confirmations and Airline Capping Requests.
- Promoted ISIC Cards and STA Fares to students travelling abroad.
Executive International
Travel House Ltd
Hyderabad
06.2012 - 03.2014
Travel Consultant
HRG Sita India
Hyderabad
03.2008 - 10.2009
- Managed travel arrangements for employees and executives.
- Guaranteed compliance with client travel guidelines for all bookings on Obt Tool Concur and offline by agency.
- Oversaw travel budgets and handled last-minute changes effectively.
- Partnered with Finance teams to oversee Travel & Expenses using P-CARD, BTA, CTA transactions.
- Clientele Handled - HSBC GLT , Dr.Reddy's , Aurobindo Pharma , CA Technologies , Intel Technologies, MC-Affee , Ford Motors , Amara Raja Batteries Ltd , ISB , Textron , ACI , Kerry , Software AG , Allegion , Cognizant , Microfocus ,Infineon Technologies , Meggit ,Maxim , Nike.
Education
Bachelor of Arts - Commerce
Wesley Boys Degree College
Hyderabad10-2003
Skills
- Corporate Travel Coordination
- Airline IT Support
- Altea Amadeus
- DCS
- PSS
- Amadeus
Websites
Certification
- Altea Departure Control Customer Management for Check in Agents, 11/01/23
- Altea Departure Control Customer Management for Gate Agents, 11/01/23
- Altea Departure Control Customer Management for Supervisors, 11/01/23
- IATA Managing the Travel Business, 06/01/13
- IATA GDS Fares And Ticketing Galileo, 09/01/11
- IATA/UFTAA Foundation & EBT Course, 09/01/10
References
- Nand Kumar Ray, Technical Analyst, nand.ray@coforge.com, 971581687679
- Pankaj Singh, Project Manager, pankaj@digitalcurve.in, 9885452420
- Giridhar Gorantla, Project Manager, giridhar.gorantla@itcinfotech.com, 8904881269
- Nigel Rozario, Operations Manager, nigel.rozario@bcdtravel.in, 9136122208
- Irfana Naim, Implementation Project Manager, irfana.naim@amexgbt.com, 9940681661
- Vinod Sharma, Manager South, Vinod.sharma@sticgroup.com, 9886618762
Timeline
Lead Travel Specialist
Riyaz AL JannatTours and Travels
06.2023 - Current
Specialist IT Ops Services
Coforge
08.2021 - 07.2022
Trainee Analyst
Digital Curve
04.2020 - 03.2021
Associate IT Consultant
ITC Infotech
10.2019 - 03.2020
Team Leader Operations
BCD Travel India Pvt Ltd
09.2018 - 09.2019
Senior Travel Consultant
American Express Global Business Travel
06.2015 - 08.2018
Senior Executive Reservations and Ticketing
Stic Travels Pvt Ltd
01.2015 - 05.2015
Executive International
Travel House Ltd
06.2012 - 03.2014
Travel Consultant
HRG Sita India
03.2008 - 10.2009
Bachelor of Arts - Commerce
Wesley Boys Degree College
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