Nitish Loshali
Gurgoan
Summary
Meticulous Quality Lead with 4 years of passionate and disciplined quality control experience in several industries. Technically savvy professional with deep knowledge of international quality standards and new and traditional measuring tools. Committed to team building collaborative leadership instead of adversarial environments.
Overview
7
7
years of professional experience
Work History
Quality Lead
Webhelp
Gurgoan
02.2020 - Current
- Coordinated project evaluations, gap analyses, department and project audits and quality improvement action plans.
- Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
- Monitored the implementation of process changes to optimize efficiency and effectiveness.
- Investigated root causes of non-conformance events and developed solutions to prevent reoccurrence.
- Performed risk assessments to evaluate potential impacts of new processes or products on existing operations.
- Led regular meetings with stakeholders regarding progress updates on projects related to quality assurance.
- Drafted detailed reports on inspection results and presented findings to management team.
- Identified opportunities for continuous improvement initiatives within the organization's quality system.
- Coordinated training sessions for staff on quality assurance processes and procedures.
Quality Analyst
Webhelp
Gurgoan
02.2019 - 02.2020
- Maintained records of inspection results, test data, and other relevant information.
- Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
- Identified quality trends to investigate system flaws, process inefficiencies and training needs.
- Implemented corrective actions when necessary to improve overall product quality.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
Quality Analyst
Concentrix
Gurgoan
02.2018 - 01.2019
- Implemented corrective actions when necessary to improve overall product quality.
- Conducted root cause analysis to investigate the source of problems in production process.
- Prepared presentations summarizing findings from various tests or experiments conducted during the course of a project.
Contact Center Associate
Concentrix
Gurgoan
01.2017 - 01.2018
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Offered resolutions to de-escalate calls and solve customer issues.
- Followed up with customers after calls or emails were completed to ensure satisfaction with the resolution provided.
Education
Bachelor of Science -
SIHM
Rohtak05.2016
Skills
- Kaizen
- Team Training
- Key Performance Indicators
- Performance Evaluations
- Quality Management
- Quality SOPs Development
- Sampling Protocols
Timeline
Quality Lead
Webhelp
02.2020 - Current
Quality Analyst
Webhelp
02.2019 - 02.2020
Quality Analyst
Concentrix
02.2018 - 01.2019
Contact Center Associate
Concentrix
01.2017 - 01.2018
Bachelor of Science -
SIHM
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