Nitish Mandal
Assistant Manager (operation)
Gurgaon,Haryana
Summary
To Work in a Conductive environment and to enhance my working skill. Join a Growing organization that offers challenges and the opportunity to grow, where goal and objectives are clearly established.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Operation Assistant Manager
Jalongi.com
Gurgaon, Haryana
03.2022 - Current
- Have learnt, Replenishment is the part of supply chain management that plans, implements, andcontrols the efficient, effective forward, and reverse flow and storage of goods, services, and relatedinformation between the point of origin and point of consumption to meet customer's requirements
- Requisition Planning everyday for Market Buying Coordinate Incoming Supply delivery timing and destinations
- Manage inventory to ensure adequate stock
- Sales data & customer feedback collecting for company growth
- Quality Assurance and reporting new stocks
- Planning weekly roaster for staff Track staffing requirements, hiring new employees as needed Daily Prepared Sales Reports
- Establish and maintain effective relationships with customers, Logistics, Operations, Sales,
- Customers Service, and Carriers
- Constant communication with managers, staff, and vendors to ensure proper operations of thecompany
Buying and Merchandise Associate
Jalongi.com
Gurgaon, Haryana
08.2021 - 03.2022
- Requisition Review for Market Buying and identify new vendor for new seasonal stocks
- Daily review received stock pricing and fill rate
- Daily Prepared Stock Reports for regular meetings
- Collecting Month end closing report submitted every month to finance team
- Daily Monitor buying pricing and margin at stock level
- New vendor registration and tie-up with eCommerce Companies
Sr. Customer service executive &, SME in
Jalongi Retail Pvt. Ltd
Gurgaon, Haryana
02.2020 - 08.2021
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Delivered prompt service to prioritize customer needs.
Sr. Customer service executive
Seven Digital
04.2018 - 02.2020
- Addressed on average 400-500 customer chat daily.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recommended services to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
Customer service executive
vertex
Noida, Uttar Pradesh
12.2015 - 02.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor Of Commerce - Accounting And Business Management
Indira Gandhi Open University
Delhi 12.2020 - Current
12th - Accounting And Business Management
Bihar Board
Darbhanga 04.2012 - 04.2014
10th -
Bihar Board
Darbhanga 02.2011 - 03.2012
Skills
Analyze and Improve Performance – Can effectively draw insights from data and developundefined
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Operation Assistant Manager
Jalongi.com
03.2022 - Current
Buying and Merchandise Associate
Jalongi.com
08.2021 - 03.2022
Bachelor Of Commerce - Accounting And Business Management
Indira Gandhi Open University
12.2020 - Current
Sr. Customer service executive &, SME in
Jalongi Retail Pvt. Ltd
02.2020 - 08.2021
Sr. Customer service executive
Seven Digital
04.2018 - 02.2020
Customer service executive
vertex
12.2015 - 02.2018
12th - Accounting And Business Management
Bihar Board
04.2012 - 04.2014
10th -
Bihar Board
02.2011 - 03.2012
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