Nitish Mishra
Delhi
Summary
Seasoned banking professional with 10+ years of experience driving sales and managing teams in the BFSI industry. Proven track record in leading strategic initiatives for personal loans and credit cards, consistently exceeding sales targets. Skilled in business development, team leadership, and cross-selling financial products. Demonstrated ability to optimize processes, improve customer experience, and deliver measurable financial outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
HDFC Bank Ltd.
Rajouri Garden Corp
03.2019 - Current
- Lead a team of 13 bank officers and 10 off-role staff, focusing on personal loan and credit card sales, consistently surpassing targets
- Managed cross-selling of post-issuance products and developed lead generation strategies, resulting in increased product activations.
Senior Team Leader
Intelenet Global (Axis Bank)
06.2017 - 03.2019
- Led a team for personal loan and credit card collections, directed sales strategies for new credit card customers, and managed training for new hires.
Team Leader
ATS Services Pvt. Ltd.
05.2015 - 06.2017
- Supervised collections and recovery operations for personal loans and credit card products, ensuring compliance and customer satisfaction.
Team Leader
iEnergizer (Credit One Bank USA)
02.2014 - 04.2015
- Focused on debt collection for international clients, emphasizing quality control and customer satisfaction.
Education
Bachelor of Business Administration (BBA) -
Mewar Institute of Management (Affiliated with CCS University)
06.2014
Senior Secondary (CBSE) -
Delhi
01.2011
Secondary (CBSE) -
Delhi
01.2009
Skills
- Personal Loans & Credit Cards Sales
- Lead Generation
- Customer Relationship Management
- Sales Strategy & Execution
- Team Leadership & Training
- Third-Party Products (Insurance)
- Complaint & Escalation Management
- Process Optimization & Quality Assurance
- Proficient in MS Office (Excel & PowerPoint)
- Sales Tracking
- Performance Management
- Sales Planning
- Staff Management
- Excellent communication skills
Certification
- DRA Certified
- Six Sigma - Yellow Belt
- IRDAI certified
Achievements
- 1st Prize in Times Credit Card Acquisition Contest.
- Quick Process Learner Badge during NHT Training.
- Internally promoted to Team Lead within 12 months at HDFC Bank.
Personal Information
Date of Birth: 02/15/94
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Languages
- English
- Hindi
Hobbies and Interests
- Photography
- Traveling
- Exploring new places
Timeline
Sales Manager
HDFC Bank Ltd.
03.2019 - Current
Senior Team Leader
Intelenet Global (Axis Bank)
06.2017 - 03.2019
Team Leader
ATS Services Pvt. Ltd.
05.2015 - 06.2017
Team Leader
iEnergizer (Credit One Bank USA)
02.2014 - 04.2015
Bachelor of Business Administration (BBA) -
Mewar Institute of Management (Affiliated with CCS University)
Senior Secondary (CBSE) -
Delhi
Secondary (CBSE) -
Delhi
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