Nitish Sharma
Customer Service Associate
Delhi
Summary
Proven expert in team collaboration and analytical skills, significantly enhanced service quality and team performance at Amazon Development Center India Pvt Ltd. Specializing in critical thinking and Excel, mentored teams towards continuous improvement, achieving positive customer feedback and fostering a culture of learning.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Amazon Development Center India Pvt Ltd
Noida
09.2018 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- To meet company standards in achieving the target goals and quality work.
- To ensure and provide perfect resolution through complete contact analysis and thinking from the customers point of view.
- Act as a problem solver for all associate and customer escalated issues, answering associate questions via chat, while also dealing with specific escalated customer issues.
- Demonstrating effective communication and cooperation with Customer Service Managers and peers in an effort to manage team work load and morale.
Trainer
Amazon Development Center India Pvt Ltd
06.2023 - 01.2024
- Monitored and reported trainee progress, introduced new learning tools.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress.
- Monitored participant workflow and behaviors throughout training process.
Subject Matter Expert
Amazon Development Center India Pvt Ltd
10.2022 - 05.2023
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Junior Android Developer
Sterco Digitex Pvt Ltd
01.2017 - 05.2018
- Created custom mobile applications using native technologies.
- Consistently used Android SDK to produce highly effective and nuanced content.
- Worked with teams from other projects and departments to create apps driven by customer input.
- Managed aspects of Android app lifecycle from research and planning through deployment and post-launch support.
Education
Master of Computer Applications - Computer Applications
Global Institutes
Amritsar, India 08.2013 - 05.2016
Bachelor of Computer Applications - Computer And Information Systems Security
DAV College
Amritsar, India 08.2009 - 05.2012
Skills
Analytical Skills
Problem-solving abilities
Critical Thinking
Microsoft Excel
SQL fundamentals
Certification
Six Sigma Yellow Belt Certified
Timeline
Trainer
Amazon Development Center India Pvt Ltd
06.2023 - 01.2024
Subject Matter Expert
Amazon Development Center India Pvt Ltd
10.2022 - 05.2023
Customer Service Associate
Amazon Development Center India Pvt Ltd
09.2018 - Current
Junior Android Developer
Sterco Digitex Pvt Ltd
01.2017 - 05.2018
Master of Computer Applications - Computer Applications
Global Institutes
08.2013 - 05.2016
Bachelor of Computer Applications - Computer And Information Systems Security
DAV College
08.2009 - 05.2012
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