Nitish Sharma
Mumbai
Summary
Senior Manager with nearly 10 years of experience in Sales & Marketing, Business Development, and Client Servicing. Proven track record in managing merchant experiences and driving digital transformation for businesses. Adept at leading cross-functional teams and optimizing customer journeys to enhance service delivery. Specialized in marketing, corporate sales, key account management, and client servicing with expertise in merchant experience, payment gateway solutions, and campaign management. Passionate about delivering business growth and transforming client relationships. Currently, managing the data-driven, customer-focused marketing strategies and managing multi-channel and automation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Manager - Service Design
Pine Labs
Mumbai
06.2024 - Current
- Develop and build solution for multi-channel marketing campaigns using SFMC tools
- Design and implement customer journey automation across email, SMS, and other touchpoints
- Generate analytics reports to track performance and optimize campaigns
- Ensure compliance with GDPR, CAN-SPAM, and other privacy regulations.
Manager - Merchant Experience
Pine Labs
Mumbai
06.2023 - 06.2024
- Managed pre- and post-production merchant journeys, ensuring smooth operations and minimal escalations
- Built strong merchant relationships by addressing pain points and optimizing processes
- Provided training to merchants and supported onboarding processes to enhance satisfaction.
Digital Transformation Manager
Pine Labs
Mumbai
11.2022 - 06.2023
- Led a team of 4, resolving technical queries related to payment gateways for top merchants
- Collaborated with Sales and CSM teams to address merchant issues through joint technical discussions
- Identified recurring issues and implemented solutions to streamline operations.
Fitness Coach & Nutritionist
Trainwithsharma
Mumbai
08.2020 - 06.2023
- Provided customized nutrition and fitness plans tailored to individual needs
- Focused on promoting healthy lifestyles and transforming clients’ lives.
Manager - Key Account
Pine Labs
Mumbai
12.2021 - 11.2022
- Managed key accounts, ensuring client satisfaction and operational success.
Key Account Manager
HDFC Bank
Mumbai
06.2021 - 12.2021
- Managed key accounts for corporate clients, ensuring business growth and relationship retention.
Manager - Sales
Pine Labs
Mumbai
08.2016 - 07.2020
- Managed digital gift voucher solutions and achieved revenue targets for employee recognition, marketing activities, and channel sales programs.
Area Manager - Sales
Edenred India
Thane
01.2016 - 07.2016
- Acquired new enterprise accounts and generated revenue through the sale of meal vouchers and gift cards.
Account Manager
Bennett Coleman and Co. Ltd. (Times Group)
Mumbai
02.2015 - 01.2016
- Provided online recruitment and branding solutions to key accounts, ensuring revenue growth and client retention.
Manager - Business Development
Origin Insurance
Mumbai
08.2013 - 02.2015
- Achieved sales targets through corporate client acquisition and credit risk assessment.
Corporate Sales & Channel Sales
Gifting Ideas Pvt. Ltd.
Mumbai
07.2012 - 07.2013
- Managed distributor channels and corporate sales for innovative gifting solutions.
Education
MBA in Marketing -
Mumbai School of Business
12.2012
B. Com in Business Administration -
Pillai's College of Arts, Commerce, and Science
12.2009
HSC in Commerce -
Kendriya Vidyalaya No 3 Colaba
12.2006
SSC in Science -
Navy Children School
12.2005
Skills
- Salesforce Marketing Cloud (SFMC)
- Email Studio & Mobile Studio
- Journey Builder & Automation Studio
- Merchant Experience
- Program Management
- Payment Gateway Solutions
- Digital Marketing
- Client Relationship Management
- Data Analysis & Reporting
- Team Leadership
- Service Delivery
- Client Requirements Management
- Campaign Management
- Process Optimization
- Key Account Management
- Digital Transformation
- Cross-Functional Collaboration
- Corporate Sales & Business Development
- Customer Journey Automation
- Data Compliance
Certification
- Certified Nutritional Consultant (CNC)
- Fitness Coach & Nutritionist
Languages
- English, Fluent
- Hindi, Fluent
Timeline
Senior Manager - Service Design
Pine Labs
06.2024 - Current
Manager - Merchant Experience
Pine Labs
06.2023 - 06.2024
Digital Transformation Manager
Pine Labs
11.2022 - 06.2023
Manager - Key Account
Pine Labs
12.2021 - 11.2022
Key Account Manager
HDFC Bank
06.2021 - 12.2021
Fitness Coach & Nutritionist
Trainwithsharma
08.2020 - 06.2023
Manager - Sales
Pine Labs
08.2016 - 07.2020
Area Manager - Sales
Edenred India
01.2016 - 07.2016
Account Manager
Bennett Coleman and Co. Ltd. (Times Group)
02.2015 - 01.2016
Manager - Business Development
Origin Insurance
08.2013 - 02.2015
Corporate Sales & Channel Sales
Gifting Ideas Pvt. Ltd.
07.2012 - 07.2013
MBA in Marketing -
Mumbai School of Business
B. Com in Business Administration -
Pillai's College of Arts, Commerce, and Science
HSC in Commerce -
Kendriya Vidyalaya No 3 Colaba
SSC in Science -
Navy Children School
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