Roles And Responsibilities
- Maintain I.T infrastructure in organization and Prepare I.T sop/policy/format/.
- Maintain computer system, hardware, software, and network.
- Set up, configure, and maintain computer systems and issue password and login.
- Responsible for administrator of QC instrument software.
- I.T Support in QC dept. all software like: - user creation, Data backup, Maintain QC software, Audit trail, Audit support, privileges etc.
- Maintain data backup and retrieve data, Monthly project creation, ID creation, Privileges, Instrument setting, Audit trial, etc. in QC Instrument software like-
- EMPOWER 3 Software (Data base version 7.50.00) (HPLC name waters)
- LAB SOLUTION Software /version 6.83 (HPLC name Shimadu)
- LAB SOLUTION (UV)
- SEPECTRUM (FTR)
- AGELENT (HPLC)
- AUTO TITARTOR
- LC SOLUTION Software /version 1.25 (HPLC name volibose)
- Maintain firewall (Nebero/Sophos/sonic wall).
- Maintain antivirus: - Seqrite endpoint security/Sophos, Centralize ESET endpoint /Sophos security.
- In ERP Progen/Infor: ERP user creation. GRN and others if required. Batch Master Creation (BOM). Batch Master Open and Close (BOM).MID / SRD/SRP and others if required. Item code creation/ Customer / Vendor Master Creations / Changes. Other Miscellaneous. (Accounts, admin HR and another Dept. All modules handle (csa, prd, gat, qcs, inv, pur, stm). Monthly backup in ERP and ERP support.
- Maintain CCTV cameras. (Bosch IP indoor 4000/50000, Hikvision, D-Link), NVR/DVR.
- Maintain AD/RDP/File server/backup server, switch, firewall, router, and all I.T instrument.
- Meeting software (Microsoft team, Zoom, WebEx etc.).
- All software installs and maintain with in company like: -MS Office 365, MS office (2019,2016,2013,2010), Micro draw v1.13, AutoCAD, Coral draw, Photoshop, Printer and scanner software, Adobe reader, PDF software, VNC, Team viewer, antivirus software, ERP software, Putty, Creo, One drive configuration etc.
- TCP/IP Configuration, Smooth running internet, Aruba WAP with MAC configuration Maintenance.
- Networking in Domain environment, & troubleshooting.
- Hardware Installation, Maintenance & trouble shooting.
- Cabling, patching, Installing server racks (12u,24u,48u etc.) and LAN troubleshooting
- Responsible for providing IT assistance to include application support, hardware, and software installation and troubleshooting.
- Management of user accounts and access controls to client data, should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches, server Patches etc.
- Configuring Microsoft Outlook / Outlook Express, perform system software and hardware maintenance, evaluate, test, and integrate upgrades to operating systems, support software and applications, Response & closure of calls within committed norms, Desktop/phone setup for projects, Reducing repetitive calls.
- Responsible for the implementation, support, administration and management of Windows 11,10,8,7 etc. and server OS 2012,2016,2019 etc. workstations/desktop/laptop etc.
- Vendor management, Vendor qualification, vendor service review monthly basic ,ICT purchase with compare the quotation different vendor, ICT security monitor (like: - Firewall alerts, antivirus alerts etc.
- Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Gmail) (Outlook), IE, Chrome & other Business Critical Applications.
- Configure / troubleshoot network connectivity of desktops/laptops & network printers.
- Printers and Scanners Installation, re-installation, the configuration of peripherals
- Networking & troubleshooting Installation, the configuration of router and switch (L2, L3)
- Maintain the proper communication through LAN between various departments.
- Investigating, diagnosing and resolve all network problems.
- Responsible for installing new hardware, systems, and software for networks.
- Regularly performs system performance tuning and monitor the system.
- PC Assembling, Formatting, Drivers Configuration, Installation, All Peripherals Installation, Configuration of Domain & Workgroup, OS installation.
- IT support in all audit and virtual meeting/audit.
- Co-ordinate with vendor of various IT products and purchase under budget.
- Maintain and Solving Software and Hardware related issues of Biometric Attendance Machine.
- Responsible for maintaining and troubleshoot of printer, scanner, and other its equipment's.
- Maintain and solving issue related MPLS line, ISP Fibber/RF, networking structure, WiFi, WAP, LAN, WAN, Basic Knowledge of SD WAN, cloud Backup (Druva, Yota, Google cloud, Aws etc.
- Responsible for implements new technologies, Team leader, ICT Capex/Opex Budget, ICT Project, SD Sheet, ICT Ticket software (KEKA, My DNA, Manage Engine Service Desk) for Incident, SR management, ICT stock and Asset maintain etc.