Nitish Tiwari
Technical Lead
Chandigarh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Technical Lead, Operations
Computerbilities Tech Centre PVT Limited
4 2021 - Current
- Working on Project Tickets & Service Tickets such as Microsoft 365 Tickets, Exchange Online, Azure AD, and SharePoint.
- Working on RMM tool Ninja Connectwise
- Intune windows app Deployment
- Working on Various Microsoft Projects
- Working on inbound and Outbound calls and tickets with the customer
- Working on Microsoft 365 Compliance and Security Tools
- Working on VMware, AD, and performance issues
- Resolving backup and recovery-related technical issues
- Managed and Configured Intune through the Company Portal and endpoint Manager
- Switching Computers from the On-prem domain Environment to Azure-AD and Working on syncing the AD users to cloud 365.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Assisted in the development of long-term IT strategies that aligned with organizational goals and objectives.
- Ensured customer satisfaction with prompt issue resolution and clear communication throughout the support process.
Customer support Engineer (System Engineer)
Kaseya Software India Pvt Limited
04.2019 - 12.2020
- Provide high-level technical support for a Linux-based backup and recovery solution
- Work with storage devices, hardware, software, peripherals, networking, and replication to the cloud
- Resolve backup and recovery-related technical issues tailored to customer needs
- Work with numerous Windows, Linux, and Virtualization (VMware, Hyper-V, and Xen) products
- Manage Windows servers remotely
- Use tools such as PuTTY, Salesforce, ShoreTel, Webex, iTivity Skype, and Slack
- Unitrends Deployment
- Backup disaster & Recovery
- Manage and configure all types of backups
- Manage and set up Cloud backups
- Manage and configure application Backups Such as SQL, Exchange, SharePoint farm backups, Office-365
- Worked on NOC tickets.
IT Administrator
Technospecs Technologies Pvt. Ltd
09.2017 - 04.2019
- Managing 300 + Physical and Virtual Microsoft Windows servers remotely
- Management of Microsoft Exchange Server and Office 365 Microsoft Azure
- Administration of Mailbox Database, Users Mailboxes, user Migration, Office 365 licensing
- User and Distributed Groups of Mailbox delegation permission modification based on request
- Configuration & Management of Hyper V, VMWare ESXi and vSphere, Nutanix Cloud
- Configured and Managed RMM tools i.e., ConnectWise Automate, Continuum, Atera, Connectwise Manage & Connectwise Control
- Managed and Configured Backups i.e., Shadow Protect, Veeam, Acronis, Replibit Backup, and Datto Backup.
JR. IT Administrator
SankalpIT Pvt. Ltd.
02.2016 - 09.2017
- Managing 100 + Physical and Virtual Microsoft Windows Servers
- Management of Microsoft technologies and Active Directory domain controllers
- Troubleshooting Login issues, Group Policy, Assigning securities and permission to the users and groups, DNS resolution, and DHCP
- Configured /Managed RMM tools i.e., ConnectWise Automate, and effectively met client needs
- Work on PSA tools like Connect-wise Manage
- Managed and Configured Backups i.e., Shadow Protect, Veeam, Acronis
- Troubleshooting Windows Patching issues.
Education
BTECH - Electronics And Communications Engineering
Chandigarh University
Mohali, India 04.2001 -
Diploma in Engineering - Electronics And Communication Engineering
Govt Polytechnic College
Mohali, India 04.2001 -
Skills
Microsoft Azure Active Directory
Product Certifications
- Kaseya Certified admin
- Connectwise automate service technician
- Datto BCDR
Behavioral skills
- Natural Relationship Builder
- Creative Thinker
- Outcome Focused Leader
- Ability to positively influence & negotiate
- Clear Communicator
Certification
Microsoft 365 Fundamentals
Timeline
Microsoft 365 Fundamentals
12-2022
Microsoft 365 Identify and Services
12-2022
Customer support Engineer (System Engineer)
Kaseya Software India Pvt Limited
04.2019 - 12.2020
IT Administrator
Technospecs Technologies Pvt. Ltd
09.2017 - 04.2019
MCSA 2016
01-2017
JR. IT Administrator
SankalpIT Pvt. Ltd.
02.2016 - 09.2017
BTECH - Electronics And Communications Engineering
Chandigarh University
04.2001 -
Diploma in Engineering - Electronics And Communication Engineering
Govt Polytechnic College
04.2001 -
Technical Lead, Operations
Computerbilities Tech Centre PVT Limited
4 2021 - Current
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