Nitish Tiwari
Technical Lead
Chandigarh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Technical Lead, Operations
Computerbilities Tech Centre PVT Limited
Remote
4 2021 - Current
- Working on Project Tickets & Service Tickets such as Microsoft 365 Tickets, Exchange Online, Azure AD, and SharePoint.
- Working on RMM tool Ninja Connectwise
- Intune windows app Deployment
- Working on Various Microsoft Projects
- Working on inbound and Outbound calls and tickets with the customer
- Working on Microsoft 365 Compliance and Security Tools
- Working on VMware, AD, and performance issues
- Resolving backup and recovery-related technical issues
- Managed and Configured Intune through the Company Portal and endpoint Manager
- Switching Computers from the On-prem domain Environment to Azure-AD and Working on syncing the AD users to cloud 365.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Assisted in the development of long-term IT strategies that aligned with organizational goals and objectives.
- Ensured customer satisfaction with prompt issue resolution and clear communication throughout the support process.
Customer support Engineer (System Engineer)
Kaseya Software India Pvt Limited
04.2019 - 12.2020
- Provide high-level technical support for a Linux-based backup and recovery solution
- Work with storage devices, hardware, software, peripherals, networking, and replication to the cloud
- Resolve backup and recovery-related technical issues tailored to customer needs
- Work with numerous Windows, Linux, and Virtualization (VMware, Hyper-V, and Xen) products
- Manage Windows servers remotely
- Use tools such as PuTTY, Salesforce, ShoreTel, Webex, iTivity Skype, and Slack
- Unitrends Deployment
- Backup disaster & Recovery
- Manage and configure all types of backups
- Manage and set up Cloud backups
- Manage and configure application Backups Such as SQL, Exchange, SharePoint farm backups, Office-365
- Worked on NOC tickets.
IT Administrator
Technospecs Technologies Pvt. Ltd
09.2017 - 04.2019
- Managing 300 + Physical and Virtual Microsoft Windows servers remotely
- Management of Microsoft Exchange Server and Office 365 Microsoft Azure
- Administration of Mailbox Database, Users Mailboxes, user Migration, Office 365 licensing
- User and Distributed Groups of Mailbox delegation permission modification based on request
- Configuration & Management of Hyper V, VMWare ESXi and vSphere, Nutanix Cloud
- Configured and Managed RMM tools i.e., ConnectWise Automate, Continuum, Atera, Connectwise Manage & Connectwise Control
- Managed and Configured Backups i.e., Shadow Protect, Veeam, Acronis, Replibit Backup, and Datto Backup.
JR. IT Administrator
SankalpIT Pvt. Ltd.
02.2016 - 09.2017
- Managing 100 + Physical and Virtual Microsoft Windows Servers
- Management of Microsoft technologies and Active Directory domain controllers
- Troubleshooting Login issues, Group Policy, Assigning securities and permission to the users and groups, DNS resolution, and DHCP
- Configured /Managed RMM tools i.e., ConnectWise Automate, and effectively met client needs
- Work on PSA tools like Connect-wise Manage
- Managed and Configured Backups i.e., Shadow Protect, Veeam, Acronis
- Troubleshooting Windows Patching issues.
Education
BTECH - Electronics And Communications Engineering
Chandigarh University
Mohali, India 04.2001 -
Diploma in Engineering - Electronics And Communication Engineering
Govt Polytechnic College
Mohali, India 04.2001 -
Skills
Microsoft Azure Active Directory
Microsoft 365 Admin
Backups and Disaster Recovery Tools
RMM Tools
Microsoft Servers
Networking
Microsoft Exchange Online
Security Tools
IT Glue
Microsoft Endpoint Intune Manager
PSA Tools
VPN
Firewall
Operations Management
IT Infrastructure
Product Certifications
- Kaseya Certified admin
- Connectwise automate service technician
- Datto BCDR
Behavioral skills
- Natural Relationship Builder
- Creative Thinker
- Outcome Focused Leader
- Ability to positively influence & negotiate
- Clear Communicator
Certification
Microsoft 365 Fundamentals
Timeline
Microsoft 365 Fundamentals
12-2022
Microsoft 365 Identify and Services
12-2022
Customer support Engineer (System Engineer)
Kaseya Software India Pvt Limited
04.2019 - 12.2020
IT Administrator
Technospecs Technologies Pvt. Ltd
09.2017 - 04.2019
MCSA 2016
01-2017
JR. IT Administrator
SankalpIT Pvt. Ltd.
02.2016 - 09.2017
BTECH - Electronics And Communications Engineering
Chandigarh University
04.2001 -
Diploma in Engineering - Electronics And Communication Engineering
Govt Polytechnic College
04.2001 -
Technical Lead, Operations
Computerbilities Tech Centre PVT Limited
4 2021 - Current