Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist
Nitish Kailas Gaikwad

Nitish Kailas Gaikwad

Service Desk & Application Support Lead
Pune,Maharashtra

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work History

Administrator

Wipro Technologies Ltd
Pune
01.2020 - Current
  • Administrator:-
  • Involved in B2B support comprising of hardware/application troubleshooting
  • Managed Active Directory accounts of users
  • Managed software installation through SCCM tool and manual installation
  • Hands on experience on SNOW ticketing tool


  • Subject Matter Expert:-
  • Evaluated operational practices and identified improvement opportunities to develop revisions for process.
  • Maintained Analysis reports (FLR,5 hops, return, cancel,CSAT,DSAT).
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Conducted technical trainings for new hires.
  • SLA Monitoring, Daily Incident triage.
  • Managed Daily and weekly updates towards teams.
  • Engaged with other technical teams for process updates
  • Engaged with Knowledge managers for updating the KBA's
  • Generated reports to suggest corrective actions and process improvements.
  • Kept up-to-date with latest trends and technologies..

Sr. Technical Support Engineer

Tech Mahindra Pvt Ltd
Pune
03.2017 - 09.2019
  • Involved in B2B support comprising of hardware/application troubleshooting
  • Managed Active Directory accounts of users involving quota check and data restoration
  • Managed software installation through SCCM tool
  • Involved in grooming the new hires and is an acting Subject Matter Expert
  • Hands on experience on SNOW ticketing tool.

Associate Technical Support Consultant

Allscripts India Pvt Ltd
04.2016 - 11.2016
  • Involved in B2B support comprising of application troubleshooting (Clinical Documentation)
  • Part of rigorous troubleshooting involving errand replication on Test, QA and Prod servers.

Technical Support Engineer

Mphasis Pvt Ltd
06.2016 - 02.2016
  • Involved in B2B support comprising of hardware/application troubleshooting.

Education

Bachelor of Engineering - Information Technology

G.H Raisoni College of Engg And Mgmt, Wagholi
Pune,India
06.2010 - 06.2015

Diploma - Engineering (Information Technology

MSBTE STES Sou Venutai Chavan Polytechnic.
Pune,India
03.2007 - 05.2010

Secondary School -

Bharati Vidyapeeth School
Pune,India
06.2006 - 03.2007

Skills

Windows Operating System

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Accomplishments

  • Played TT and badminton at office level.
  • Represented my team in corporate sports for respective companies.


  • Personal Competencies:-
  • Ability to take up responsibilities and deliver positive results.
  • Good team player with ability to lead and motivate a team.
  • Excellent verbal and written communication skills.
  • Logical thinker, quick learner.
  • Pursuing certification in AWS(Amazon Web Services),ITIL v4 and Nexthink v6.


  • Achievement:-
  • Achieved “AWS Academy Graduate” Badge after completing AWS Academy Cloud Architecting course


  • Area Of Interest:-
  • ITILv4, UX,Multi Cloud Architecture


  • Academic Project:-
  • The details of the final year project that I have worked or handled is listed here:
  • Project:- Secure Server Verification Using Encryption Algorithm and Visual Cryptography
  • Domain:-Cyber security and Phishing
  • Front End:- : Java
  • Back End:- Oracle 11g, Eclipse, Apache Tomcat 11
  • Description:-
  • The project was made keeping in mind the phishing attacks done on sites mostly including transactions.
  • Site was a mediator between the user and the third-party links wherein the user was supposed to register using a new login id and password and selects an image which was further divided using color algorithm and encrypted using a public key of which one part was saved at users end.
  • Next time during login user was supposed to enter login id and select the image, and also enter the public key post which was decrypted by the same key and the images were matched. If they form the perfect image user was granted access.
  • Roles and Responsibilities:-
  • Understanding the requirement specification of the user and create secure access
  • Ensure proper encryption technique execution during login sessions
  • Storing and managing of encrypted login sessions

Timeline

Administrator

Wipro Technologies Ltd
01.2020 - Current

Sr. Technical Support Engineer

Tech Mahindra Pvt Ltd
03.2017 - 09.2019

Technical Support Engineer

Mphasis Pvt Ltd
06.2016 - 02.2016

Associate Technical Support Consultant

Allscripts India Pvt Ltd
04.2016 - 11.2016

Bachelor of Engineering - Information Technology

G.H Raisoni College of Engg And Mgmt, Wagholi
06.2010 - 06.2015

Diploma - Engineering (Information Technology

MSBTE STES Sou Venutai Chavan Polytechnic.
03.2007 - 05.2010

Secondary School -

Bharati Vidyapeeth School
06.2006 - 03.2007
Nitish Kailas GaikwadService Desk & Application Support Lead